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IT Technical Support Level 2+ - Managed Service Provider

K2 Staffing

  • Richardson, Texas
  • 30+ days ago

    Highlights

    Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Qualifications & Requirements Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory


    Numbers & Facts

    LocationRichardson, Texas

    Description

    Summary
     
    Our client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX) and they are in need of a IT Technical Support - Level 2+.  A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

    Duties & Responsibilities 
    • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. 
    • Manage projects from start to finish
    • Have the ability to assist in these areas as well:
      • Deploying and managing Windows Servers and Active Directory
      • Designing Local Area Networks
      • Implementing and monitoring network security
      • Optimizing and maintaining network software and hardware
      • Building and deploying file servers and cloud computing solutions
      • Configuring and deploying VOIP solutions
      • Performing network infrastructure troubleshooting
      • Manage Microsoft Exchange Server
      • Telephone solutions
      • Monitors alert systems and take appropriate action as per guidelines.
      • Ability to use various messages in an event log to affect repairs.
      • Receive escalated service requests requiring an enhanced response.
      • New User On-boarding
    Qualifications & Requirements
    • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

    • 3 years of experience in a client-facing environment such as sales engineering
    • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

    • Possesses strong organizational and time-management skills 

    • Experience writing proposals for and implementation of technical solutions to fulfill business needs 

    • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
    • Strong understanding of technology and business productivity systems

    • Experience with RMM (remote monitoring and management) tool a plus

    • Working knowledge of PSA (ticketing) tools is a plus
    • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

    • Sales training experience is a plus

    • Having worked in an MSP environment is a major plus.
    Ideal Qualifications (not required)
    • CompTIA Net+ and/or CompTIA Security+ 

    • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

    • CCNA or CCIE-Cisco certifications a real plus


    Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. 

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