IT Technical Site Coordinator Sr

Department:

12225 Enterprise Corporate - Enterprise Tech Field Services IL/WI

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

The IT Technical Site Coordinator is a visible, hands-on HIT leadership role supporting Aurora Sinai Medical Center and Aurora St. Luke's South Shore. This position is 100% onsite, Monday through Friday, with time divided between both locations.

The Coordinator provides daily guidance and operational support for approximately nine HIT technicians, including prioritizing work, monitoring ServiceNow tickets and escalations, coordinating technical resources, and maintaining continuity when leadership is unavailable. The role leads through influence and does not have formal supervisory authority.

This position also serves as an as-needed after-hours escalation point. The ideal candidate is organized, approachable, customer-focused, and comfortable making decisions during urgent or undefined situations.

Preferred qualifications include:

• Strong communication, organization, and customer service skills
• Experience leading or coordinating technical teams
• Ability to manage competing priorities across multiple locations
• Familiarity with Microsoft 365 and ServiceNow
• Healthcare IT or other complex technical support experience

What changed: Consolidated repetitive leadership language, shortened the responsibility list, and retained the onsite schedule, locations, team structure, after-hours expectations, and core qualifications.

Pay Range:

$44.15 - $66.25

Major Responsibilities:

Client Engagement

• Fosters productive relationships with site and division leadership to stimulate partnership and elicit a positive image of information systems. Interacts regularly with site executives, service line and operational leaders to collect and prioritize new business needs, relevant issues or adoption barriers. Works with clients to understand business problems and gathers requirements to apply existing solutions; collaborates with engineering and IT application owners where appropriate. Acts as a liaison of technology, recognizing opportunities to better leverage and improve adoption of existing solutions to solve business problems.
• Serve as the point of contact within the site for technology to best understand product roadmaps, ensure consistent support performance and maximize benefits for organization. Partner with other IT teams and operational leaders to prepare plans (cost estimates, schedules, budgets, resource requirements) and to identify and mitigate deployment issues and risks. Collaborates with local site leadership and stakeholders on change management strategies.

Operational Service Management

• Ensures that technology problems and service requests are resolved in accordance with service level objectives and information system policies. Analyzes performance metrics and seeks opportunities to improve efficiency, cost or user effort in service offerings. Effectively communicates technology changes and outages to impacted business users. Facilitates downtime activities for planned and unplanned events. Acts as IT support escalation for site leadership.
• Champions Project Management Office (PMO) methodologies and ensures adherence. Collaborate with Technology Delivery Coordinators and Project Managers to meet site project timelines, budget, and expectations. Provides guidance on prioritizing initiatives as needed.
• Partners with core application owners to develop site metrics on adoption of core application product lines and create adoption strategies for site gaps and opportunities.
• Oversee and lead technical support for end users' devices at assigned site(s). Ensures applications and devices are functioning at optimal level, are being fully utilized and end-user needs are met. Provides expert-level oversight of the enterprise standards and site IT environment.

Teammate Development

• Ensures that core applications and local site training are available and staff maintains competency. Preserves a culture of sustained learning that requires staff to continuously discover and learn new technological advancements. Leads new associate on-boarding that includes relevant core processes, site education and training to ensure expedited productivity.
• Assess teammate activity and provides input to the manager on staff performance. Helps to maintain a high performing organization by holding team members accountable for the departmental expectations on daily operations and project work.

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• Bachelor's degree (or equivalent experience) in information technology or business-related field.

Experience Required:

• Typically requires 5 years of experience in information technology.

Knowledge, Skills & Abilities Required:

• Demonstrated project management experience, preferred.
• Excellent analytical, technical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proven systems implementation experience.
• Strong decision-making abilities.
• Excellent team player.
• Customer service orientation.
• IT Industry Certification (ITIL, COBIT, etc.), preferred

Physical Requirements and Working Conditions:

• Position requires travel which may result in exposure to road and weather hazards; and occasional out of town/state travel is required/
• Exposed to a normal office environment.
• Operates all the equipment necessary to perform the job.
• 24 hour, 7 day on-call support is required.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.