IT Technical Documentation Intern (Hourly)*

The IT Technical Documentation Intern supports the City's digital accessibility project by updating, improving, and maintaining Knowledge Base (KB) articles, as well as assisting with the intake, tracking, and coordination of PDF remediation tickets. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table.

The IT Technical Documentation Intern supports the City's digital accessibility project by updating, improving, and maintaining Knowledge Base (KB) articles, as well as assisting with the intake, tracking, and coordination of PDF remediation tickets. The role blends technical writing, accessibility best practices, and operational support to help ensure digital content is usable by everyone.

Work Schedule and Logistics

• Part-time (up to 20 hours per week) paid internship
• Flexible work scheduling during normal business hours (8:00 am to 5:00 pm)
• Primarily remote; may require equipment pick up or occasional meetings at Madison's City County Building located at 210 Martin Luther King Jr Blvd, Madison, WI 53703
• Reports to the Digital Inclusion Coordinator/Digital Accessibility Project Manager

Required Skills

• Technical Writing Skills - Ability to write clear, concise, user-friendly documentation
• Attention to Detail - Strong ability to identify inconsistencies, formatting issues, and accessibility gaps
• Organizational Skills - Comfortable managing multiple tasks, tickets, and maintaining documentation libraries
• Communication Skills - Ability to work with subject matter experts (SMEs), engage with users, and translate technical concepts into plain language
• Basic Digital Accessibility Knowledge - Familiarity with digital accessibility principles like alt text, headings, accessible document structure and screen readers

Preferred Skills/Experience

• Experience with IT ticketing systems
• Familiarity with Web Content Accessibility Guidelines (WCAG) criteria
• Familiarity with PDF remediation
• Coursework in IT, technical communication, user experience (UX), accessibility or related fields.

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.