Create/update support documentation, ensuring accuracy and appropriate detail Education Requirements: Bachelor’s Degree in Computer Science, Information Systems, Computer Engineering, or similar is required Position Requirements: 5+ years of experience with application and server administration (Windows/Linux). Excellent communication skills both written and verbal, with the ability to present complex issues to diverse audiences Preferred Skills: Familiarity with development, collaboration, and testing tools (e.g., JIRA, Git, SVN, etc.).