IT Systems Technician - Modern Workplace

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Location: Clayton NC

Position Summary:

The Workplace IT Systems Technician provides technical expertise and operational oversight across Digital Workplace technologies and services.

The role requires a strong hands-on technical background and a solid understanding of workplace technologies, enabling effective technical decision-making, troubleshooting guidance, solution validation, and the ability to challenge technical proposals. However, the role is not primarily hands-on, as technical execution and day-to-day operational activities are performed by external service providers.

The position acts as a technical counterpart to service providers, ensuring that activities are executed according to company standards, architecture principles, security requirements, and agreed service levels.

The role operates in a highly demanding, global, and multicultural environment, requiring excellent interpersonal, communication, and stakeholder management skills. The successful candidate must be comfortable collaborating across cultures, functions, seniority levels, and external partners while maintaining a constructive, pragmatic, and results-oriented approach.

Soft Skills & Competencies:

• Excellent interpersonal and communication skills, with the ability to build strong working relationships with internal teams, stakeholders, and external service providers.
• Ability to operate effectively in a global, multicultural, and highly demanding environment.
• Strong stakeholder management and influencing skills, including the ability to challenge technical decisions constructively.
• Ability to communicate complex technical topics clearly to both technical and non-technical audiences.
• Strong collaboration skills, with the ability to work across different teams, cultures, geographies, and organizational boundaries.
• Assertive but collaborative mindset, particularly when managing technical discussions, escalations, priorities, and service-provider performance.
• Strong sense of ownership and accountability, with a proactive and solution-oriented mindset.
• Ability to remain effective under pressure, manage competing priorities, and navigate complex or ambiguous situations.
• Strong customer and service orientation.
• High level of adaptability, pragmatism, and emotional intelligence.

Core Technical Competencies:

The ideal candidate should demonstrate solid knowledge and previous hands-on experience across the following technology areas:

Modern Endpoint Management

Strong understanding of Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Windows Autopilot, device enrollment, configuration management, compliance policies, and endpoint lifecycle management.

Windows Client Technologies

Solid knowledge of Windows 11, including operating system configuration, deployment, troubleshooting, patching, drivers, and enterprise device management.

Application Management & Delivery

Knowledge of enterprise application packaging, deployment, updating, and lifecycle management, including applications delivered through Intune and Configuration Manager.

Endpoint Provisioning & Lifecycle

Understanding of modern device provisioning, hardware lifecycle, device replacement, build/provisioning processes, and enterprise endpoint standards.

Managed Service Environments

Experience operating in an environment where technical execution is delivered by external service providers, with the technical ability to review implementation proposals, challenge technical decisions, validate outcomes, and support escalations.

Nice-to-Have Technical Competencies:

Endpoint Security & Compliance

Understanding of endpoint security and compliance concepts, including Microsoft Defender for Endpoint, security baselines, device compliance, vulnerability remediation, encryption, and endpoint protection.

Networking Fundamentals

Solid understanding of TCP/IP, DNS, DHCP, VPN, proxies, Wi-Fi, certificates, and firewalls, with the ability to assess their impact on workplace and endpoint services.

IT Service Management

Good understanding of Incident, Problem, Request, and Change Management, preferably within ServiceNow, and of the operational controls required in an enterprise environment.

Technical Documentation & Architecture

Ability to understand technical designs, architecture diagrams, configuration standards, technical procedures, and implementation plans, and translate them into operational requirements.

Education:

Bachelor's degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration, or a related field. May require documented training and certification in specific technologies or platforms.

Experience:

Typically requires five (5) years of related experience.

Equivalency:

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor's degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate's degree with 6 years of experience, or a Master's degree with 2 years of experience.

Occupational Demands Form:

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple movements of the fingers, hands, and wrists. Occasionally walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Frequently interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues. Ability to apply abstract principles to solve complex conceptual issues.

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Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Location: NORTH AMERICA : USA : NC-Clayton:USNC0002 - Clayton

Learn more about Grifols