Record, track, and document the help desk request problem solving process including actions taken through to the final resolution. Please note that this is a Temporary role for about 4-6 months or longer depending on business needs.
Numbers & Facts
Location
Lakewood, New Jersey
Description
Please note that this is a Temporary role for about 4-6 months or longer depending on business needs.
Provide technical support for Tier 1 Tickets.
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
Create documentation for staff for training purposes.
Assist in AV setups as needed for meetings.
Participates in special projects and performs other duties as assigned.
Maintain physical inventory of IT hardware and software.
Repair and replace broken equipment.
Ensure physical security of all equipment.
Support desktop hardware, software, and applications.
Perform technology needs analysis.
Coordinate Operating System image creations based on business, reflecting IT standards.
Implement and support the computing infrastructure plan.
Assist with technology planning through ongoing research.