A growing technology services provider supporting small and mid-sized businesses is hiring a Level 2 IT Support Technician / Systems Support Engineer. This role is ideal for someone who enjoys hands-on troubleshooting, direct client interaction, and the opportunity to work across desktops, Microsoft 365, servers, networking, and project-based support.
The position starts onsite for training and shadowing, then transitions into a primarily remote model once fully ramped. Onsite client visits are required only when issues cannot be resolved remotely or when project work requires hands-on support.
RESPONSIBILITIES- Provide phone, remote, and occasional onsite support for business clients.
- Troubleshoot Windows desktops, laptops, printers, applications, and end-user issues.
- Administer Microsoft 365, including users, email, Teams, SharePoint, licensing, and authentication.
- Support Active Directory, Group Policy, user provisioning, permissions, and file shares.
- Assist with Windows Server administration, server maintenance, and infrastructure tasks.
- Troubleshoot basic network issues involving DNS, DHCP, VPN, Wi-Fi, and connectivity.
- Help with PC deployments, client moves, office buildouts, and new system rollouts.
- Use ticketing and remote management tools to document issues and drive resolution.
QUALIFICATIONS- 2 to 4 years of IT support, help desk, desktop support, or MSP experience.
- Strong Windows desktop troubleshooting skills.
- Experience supporting Microsoft 365 in a business environment.
- Working knowledge of Active Directory and Group Policy.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
- Ability to support multiple client environments with professionalism and urgency.
- Clear communication skills and comfort working directly with business users.
- Strong follow-through, documentation habits, and ownership of assigned issues.
- Reliable transportation for occasional onsite client visits across the region.
PREFERRED EXPERIENCE- Managed Service Provider experience.
- RMM / PSA tool experience, such as Kaseya, ConnectWise, or similar platforms.
- Exposure to VMware, Hyper-V, firewalls, backup tools, or endpoint security.
- PowerShell, scripting, or automation exposure.
- Experience supporting handheld scanners, warehouse devices, or small business infrastructure.
How We Work- Client service comes first, with a focus on responsiveness and professionalism.
- Most issues are handled remotely, but onsite support is provided when needed.
- Team members are expected to learn quickly, ask good questions, and document their work.
- The environment is varied, practical, and hands-on.
- This is a strong fit for someone who wants to grow beyond basic desktop support.