IT/Systems Support - Level 2

This role is ideal for someone who enjoys hands-on troubleshooting, direct client interaction, and the opportunity to work across desktops, Microsoft 365, servers, networking, and project-based support. A growing technology services provider supporting small and mid-sized businesses is hiring a Level 2 IT Support Technician / Systems Support Engineer.

A growing technology services provider supporting small and mid-sized businesses is hiring a Level 2 IT Support Technician / Systems Support Engineer. This role is ideal for someone who enjoys hands-on troubleshooting, direct client interaction, and the opportunity to work across desktops, Microsoft 365, servers, networking, and project-based support.

The position starts onsite for training and shadowing, then transitions into a primarily remote model once fully ramped. Onsite client visits are required only when issues cannot be resolved remotely or when project work requires hands-on support.

RESPONSIBILITIES

• Provide phone, remote, and occasional onsite support for business clients.
• Troubleshoot Windows desktops, laptops, printers, applications, and end-user issues.
• Administer Microsoft 365, including users, email, Teams, SharePoint, licensing, and authentication.
• Support Active Directory, Group Policy, user provisioning, permissions, and file shares.
• Assist with Windows Server administration, server maintenance, and infrastructure tasks.
• Troubleshoot basic network issues involving DNS, DHCP, VPN, Wi-Fi, and connectivity.
• Help with PC deployments, client moves, office buildouts, and new system rollouts.
• Use ticketing and remote management tools to document issues and drive resolution.

QUALIFICATIONS

• 2 to 4 years of IT support, help desk, desktop support, or MSP experience.
• Strong Windows desktop troubleshooting skills.
• Experience supporting Microsoft 365 in a business environment.
• Working knowledge of Active Directory and Group Policy.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
• Ability to support multiple client environments with professionalism and urgency.
• Clear communication skills and comfort working directly with business users.
• Strong follow-through, documentation habits, and ownership of assigned issues.
• Reliable transportation for occasional onsite client visits across the region.

PREFERRED EXPERIENCE

• Managed Service Provider experience.
• RMM / PSA tool experience, such as Kaseya, ConnectWise, or similar platforms.
• Exposure to VMware, Hyper-V, firewalls, backup tools, or endpoint security.
• PowerShell, scripting, or automation exposure.
• Experience supporting handheld scanners, warehouse devices, or small business infrastructure.

How We Work

• Client service comes first, with a focus on responsiveness and professionalism.
• Most issues are handled remotely, but onsite support is provided when needed.
• Team members are expected to learn quickly, ask good questions, and document their work.
• The environment is varied, practical, and hands-on.
• This is a strong fit for someone who wants to grow beyond basic desktop support.