IT Systems Specialist II (33097)

POSITION SUMMARY

Under limited supervision, The IT Systems Specialist II provides advanced technical support and administration for the organization's information systems, network infrastructure, cloud services, cybersecurity initiatives, and end-user computing environment. This position serves as a technical resource for troubleshooting complex hardware, software, and network issues while supporting the stability, security, and performance of enterprise systems. The incumbent works independently on routine assignments and participates in IT projects, system upgrades, and continuous improvement initiatives.

ESSENTIAL FUNCTIONS

Systems Administration

• Administer and maintain Windows servers, Active Directory, Microsoft 365, Azure, and related enterprise systems.

• Monitor system performance, availability, and resource utilization to ensure reliable operation.

• Manage user accounts, permissions, security groups, and access controls.

• Perform system configuration, patch management, software deployment, and upgrades.

• Support backup, disaster recovery, and business continuity processes.

• Administer different systems Zscaler, Cisco networking equipment, MDM is Intune.

• Administer Exchange Online email system.

Technical Support

• Provide Tier II and Tier III technical support for end users across multiple locations.

• Diagnose and resolve complex hardware, software, operating system, and application issues.

• Escalate unresolved issues to vendors or senior IT staff as appropriate.

• Develop and maintain technical documentation, procedures, and user guides.

• Support onboarding and offboarding activities, including hardware provisioning and access management.

Network Support

• Assist with administration of local area networks (LAN), wide area networks (WAN), wireless networks, VPNs, and internet connectivity.

• Monitor network performance and troubleshoot connectivity issues.

• Support network equipment including switches, routers, firewalls, and wireless access points.

• Coordinate with vendors regarding telecommunications and network services.

Cybersecurity and Compliance

• Monitor security alerts and assist with incident response activities.

• Implement and maintain endpoint protection, vulnerability management, and security controls.

• Support cybersecurity awareness initiatives and security policy compliance.

• Assist with audits, risk assessments, and regulatory compliance requirements.

• Maintain system access controls and participate in periodic access reviews.

Project Support

• Participate in IT infrastructure projects, system migrations, and technology deployments.

• Assist with evaluating new technologies and recommending improvements.

• Coordinate implementation activities with business stakeholders and external vendors.

• Support testing, validation, and deployment of new systems and enhancements.

Asset and Vendor Management

• Maintain inventory of hardware, software licenses, and technology assets.

• Coordinate warranty repairs and vendor support activities.

• Assist with procurement and lifecycle management of IT equipment.

• Administer and maintain end point security solutions. (Essential)

• May conduct training to educate an organization's computer users about basic and specialized applications. (Essential)

• Mentor Systems Specialist I (Essential)

• Comply with EBARA safety policies, including participation in and completion of all required safety training. (Essential)

• Maintain clean and safe working environment compliant with Ebara safety policies. (Essential)

• Perform other duties as assigned. (Non-Essential)

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.

• The ability to perform the essential functions of the position in a cross-cultural, demanding and dynamic environment.

• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.

• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.

• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• Bachelor's degree in information systems, Computer Science, Information Technology, or related field preferred.

Equivalent combination of education and experience may be considered.

Experience

• Minimum of 3 to 5 years of progressively responsible IT support or systems administration experience.

• Experience supporting Microsoft Windows environments and Microsoft 365.

• Experience administering Active Directory, Azure AD/Entra ID, and endpoint management tools.

• Experience with networking fundamentals, cybersecurity best practices, and enterprise application support.

SKILLS & ABILITIES

• Knowledge of MS Office suite products .

• Windows Server administration

• Microsoft 365 and Azure cloud services

• Active Directory and Group Policy

• Endpoint management and mobile device management (MDM)

• Network administration and troubleshooting

• Cybersecurity frameworks and security tools

• Backup and disaster recovery systems

• IT service management and ticketing systems

• Strong relationship building skills with ability to collaborate and work effectively with internal colleagues, customers and vendors.

• Demonstrated teamwork and organizational skills.

• Demonstrated excellent written and oral communication skills.