IT Systems Manager

Position Summary
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The IT Systems Manager will be responsible for leading a team of technicians which may include developers, analysts, help desk operators, in the support of technology needs and strategic goals.  Manages the IT Department and provides the leadership for technology -based solutions, creating a competitive advantage, enhancing the customer experience, improving service quality, improving cost effectiveness, and leading to greater productivity and efficiency.
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Responsibilities
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• Oversee infrastructure or application design, development, and implementation 
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• Resolve gaps in skills, processes, and resources
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• Assign assignments, priorities, and deadlines
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• Mentor, coach and lead a team 
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• Create budgets
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• Build relationships with vendors and external teams
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• Perform systems analysis to create new solutions or install and implement products purchased from vendors
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• Offer solutions to business partners
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• Serve as a liaison to both technical and non -technical staff at all level of the organization
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• Support and comply with the company Quality System, ISO, and medical device requirements
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• Read, understand, and follow work instructions and standard work
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• Partner with other business segments:  sales/marketing, customer service, engineering, quality, and finance
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• Understand customer needs and the core business markets we serve
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• Ensure business systems are implemented, maintained, and functioning properly
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• Participate in required company meetings 
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• Maintain an organized work area (5S)
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• Participate in the Operational Excellence Program 
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  Qualifications
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  • Bachelor’s Degree in a Technical or Business field 
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  • 3 years of experience leading technical teams
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  • Decision making and problem -solving skills
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  • Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
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  • Clear and effective verbal and written communication skills 
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  • Attention to detail
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  • Organizational skills 
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  • Ability to work in a fast -paced team environment
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  • Ability to prioritize and multitask
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     Desirable Criteria & Qualifications
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    • Certificates in Project Management
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    • Continuing Education; including participation in local chapters, associations, and/or organizations
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