IT Systems Manager

Position Summary

The IT Systems Manager will be responsible for leading a team of technicians which may include developers, analysts, help desk operators, in the support of technology needs and strategic goals.  Manages the IT Department and provides the leadership for technology-based solutions, creating a competitive advantage, enhancing the customer experience, improving service quality, improving cost effectiveness, and leading to greater productivity and efficiency.

Responsibilities

• Oversee infrastructure or application design, development, and implementation 
  
• Resolve gaps in skills, processes, and resources
  
• Assign assignments, priorities, and deadlines
  
• Mentor, coach and lead a team 
  
• Create budgets
  
• Build relationships with vendors and external teams
  
• Perform systems analysis to create new solutions or install and implement products purchased from vendors
  
• Offer solutions to business partners
  
• Serve as a liaison to both technical and non-technical staff at all level of the organization
  
• Support and comply with the company Quality System, ISO, and medical device requirements
  
• Read, understand, and follow work instructions and standard work
  
• Partner with other business segments:  sales/marketing, customer service, engineering, quality, and finance
  
• Understand customer needs and the core business markets we serve
  
• Ensure business systems are implemented, maintained, and functioning properly
  
• Participate in required company meetings 
  
• Maintain an organized work area (5S)
  
• Participate in the Operational Excellence Program 
  

Qualifications

• Bachelor’s Degree in a Technical or Business field 
  
• 3 years of experience leading technical teams
  
• Decision making and problem-solving skills
  
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
  
• Clear and effective verbal and written communication skills 
  
• Attention to detail
  
• Organizational skills 
  
• Ability to work in a fast-paced team environment
  
• Ability to prioritize and multitask
  

 Desirable Criteria & Qualifications

• Certificates in Project Management
  
• Continuing Education; including participation in local chapters, associations, and/or organizations