IT Systems Engineer

provide hands-on technical support and execution for IT infrastructure, applications, and end-user services at a customer's manufacturing and energy site. This role is responsible for the day-to-day operation, troubleshooting, and continuous improvement of the site IT systems that support manufacturing, energy systems, and business operations. The engineer works under the direction of the Site IT Manager on infrastructure readiness, incident response, and cybersecurity initiatives. Location and work arrangement: on-site; the specific site location is to be confirmed. Off-hour, weekend, and holiday support may be required based on business needs.
Responsibilities:
Infrastructure and Equipment Management

• Install, configure, monitor, and maintain site IT infrastructure, including data center equipment, network devices, servers, PCs, mobile devices, and related hardware and software.
• Provide day-to-day technical support for IT equipment across production, warehouse, office, lab, utility, outbuilding, and remote operating areas.
• Perform routine system health checks, capacity monitoring, and proactive maintenance to resolve issues before they affect operations.

Incident Response and Maintenance

• Serve as the first-line responder for incidents, performing triage, troubleshooting, and escalation.
• Document root cause analysis and support the implementation of preventive and corrective actions.
• Execute planned maintenance, system updates, and outages in coordination with operations, plant teams, vendors, and IT leadership to minimize disruption to production.

Project and Initiative Support

• Support the rollout of major IT and business initiatives, including infrastructure and application upgrades, industrial IoT deployments, cybersecurity remediation, and end-user productivity tools.
• Execute installation, testing, and go-live activities for approved projects.
• Assist in developing, testing, and maintaining disaster recovery and high-availability procedures for critical plant infrastructure and manufacturing applications.

Cybersecurity and Compliance

• Support cybersecurity compliance efforts, including patching and vulnerability remediation.
• Administer access controls and help ensure adherence to security policies.
• Partner with IT leadership and vendors to close remediation items on schedule.

Documentation and Team Support

• Maintain accurate documentation of systems, configurations, incidents, and procedures, including runbooks and knowledge base articles.
• Mentor junior technicians and contribute to a safe, inclusive, and accountable team environment.
• Communicate clearly with technical and non-technical stakeholders, including union-represented resources.

Qualifications:
Required:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• CCNA or CCNP certification, or an equivalent combination of relevant training and experience.
• 2+ years of experience in IT infrastructure, systems administration, network support, or manufacturing IT environments.
• Working knowledge of ITIL practices for incident, problem, and change management.
• Solid understanding of networking, servers, virtualization, and endpoint management.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and escalate appropriately.
• Effective verbal and written communication skills, with the ability to work with technical and non-technical stakeholders, including union-represented resources.
• Ability to manage multiple tasks and shifting priorities in a fast-paced operational setting.
• Willingness to work off-hour, weekend, and holiday shifts as business needs require.
• Self-starter with strong ownership, attention to detail, and follow-through.

Preferred:

• Familiarity with manufacturing operations, plant floor systems, or industrial IT and operational technology (OT) environments.
• Battery or energy industry experience.
• Willingness to learn new technologies and adapt to evolving business needs.

Tools and Technologies:

• Infrastructure: Data center equipment, servers, and virtualization platforms
• Networking: Network devices, switching, and routing support
• Endpoint Management: PCs, mobile devices, and endpoint management tools
• Service Management: ITIL-based incident, problem, and change management tools
• Security: Patching, vulnerability remediation, and access control administration
• Industrial IT: Plant floor systems and industrial IoT deployments
• Documentation: Runbooks and knowledge base platforms