Analysis Skills, Communication Skills, Communication Theory, Computer Networks, Computer Security, Disaster Recovery, Documentation, Hardware Configuration Management, Hardware Specification, Hardware Upgrades, High School Diploma, Identify Issues, Information Technology & Information Systems, Microsoft Active Directory, Microsoft Exchange Server, Network Administration/Management, Organizational Skills, PCI, Problem Solving Skills, Project/Program Management, Security Analysis, Software Configuration Management, Software Specification, Systems Administration/Management, Systems Analysis, Technical Support
Position Purpose
Monitor existing IT systems. Perform troubleshooting when needed by using knowledge to find solutions to common and specialized issues. Act as a link between end-users and higher–level support. Manage and assist with special projects as assigned. Assist IT Technical Services personnel in various roles as needed.
Job Scope
Essential Functions
- Coordinate end-user computer operating system upgrades.
- Assist Senior Network Manager with Exchange and Active Directory when needed.
- Assist Senior Systems Security Analyst with ongoing PCI compliance tasks and annual “PCI Report on Compliance”.
- Assist Director of Technical Services with disaster recovery processes and documentation.
- Assist with software and hardware configurations when needed.
- Assist with troubleshooting, repairs and data restoration when necessary.
- Manage corporate hardware and retain an inventory of spare equipment. Document available hardware including specifications, software versions, age of equipment, etc.
- Verify that all critical devices are backed up on a regular basis.
Ancillary Functions
- Complete special projects as assigned.
- Assist Technical Services teammates as needed.
Qualifications and Skills Required
--B.S. level or its equivalent and continuing education related to the position
--3-4 years of related experience with demonstrated achievements and progressive responsibilities
--Thorough knowledge of IT functions, data communication theory and practical application
--Strong analytical, project management, and communication skills
Working Conditions
--Normal office environment
Education Equivalency
--High School diploma or GED plus 4 years of related experience
--AS/AA degree plus 2 years of related experience