At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.
Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Overview
Responsible for maintaining and supporting the integrity of enterprise computer systems and applications.
Key Responsibilities
Primary duties may include, but are not limited to:
Administers, installs, and troubleshoots a variety of operating systems and virtualization environments.
Performs systems maintenance tasks, such as system back-up, recovery, and file maintenance.
Schedules, installs, and tests system software upgrades.
Configures software and resolves technical problems.
Monitors and maintains software licensing and maintenance agreements.
Contributes to moderately complex aspects of a project.
Escalation point for IT Operational issues related to server infrastructure environments.
Use system orchestration tools and techniques to facilitate automated and consistent configurations, management, testing, deployment, and operations of physical and virtual devices within the network.
Identify and resolve issues by troubleshooting local and cloud infrastructure.
Maintain connectivity and virtual connections to public clouds such as Azure and AWS.
Work with others in creating system strategy and architecture.
Communicate with network users as needed.
Experience
Bachelor's degree in computer science or information systems and five (5) to ten (10) years of customer-facing support experience or any combination of education and experience, which would provide an equivalent background.
Experience in network design and administration.
Experience working with WAN and SD-WAN implementation.
Experience working with Azure network design and implementation.
Experience working with Cisco network equipment.
Knowledge, Skills, and Abilities
Knowledge of the following technologies:
Windows 10, 11, Windows Server 2008/2012/2016/2019/2022/2025
Active Directory, Office 365, Microsoft Teams, Exchange, Microsoft SCCM or Endpoint Management (Intune), Azure Arc
Azure, EntraID, and Azure Automation.
VMware and Hyper-V virtualization
PowerShell
Knowledge of TCP/IP network design.
Excellent written and verbal communication skills, including the ability to articulate task management priorities and issues.
Excellent troubleshooting skills, including the ability to learn new technologies.
Ability to work independently and collaborate effectively with others.
Ability to influence and motivate others.