IT Systems Administrator

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

Pinnacle Fertility is seeking a skilled, hands-on IT Systems Administrator to support and maintain identity, endpoint, network, and collaboration platforms across our nationwide network of fertility clinics and corporate offices. This role will share responsibility for managing and troubleshooting critical IT systems, taking ownership of assigned areas while collaborating closely with colleagues to ensure reliable and secure technology operations.

The ideal candidate has strong technical troubleshooting skills, experience in systems administration, and a solid understanding of IT security and documentation practices within a healthcare environment. This individual will play an important role in maintaining system reliability, minimizing technology disruptions, ensuring compliance with healthcare regulatory requirements, and supporting employees in delivering exceptional patient care.

We are seeking an IT Systems Administrator to join our dedicated team at Pinnacle Fertility. This is a full-time onsite position based out of our corporate office in Scottsdale, Arizona or one of our locations in Ohio, Illinois, or Michigan. 

Key Responsibilities 

• Administer our cloud-based Microsoft Entra ID tenant, including users, groups, devices, app registrations, and enterprise applications.
• Design, implement, and maintain Conditional Access policies, MFA and passwordless authentication methods, and risk-based sign-in controls.
• Manage role assignments and administrative access using least-privilege principles, including Privileged Identity Management (PIM) where licensed.
• Perform access reviews, monitor sign-in and audit logs, and investigate suspicious identity activity.
• Manage onboarding, offboarding, and lifecycle processes, including licensing and group-based assignment.
• Build, manage, and audit security groups and permissions for SharePoint, Teams, and OneDrive.
• Support data protection and compliance settings across the M365 tenant.
• Use Microsoft Intune to deploy and manage Windows devices, including Autopilot provisioning, compliance policies, configuration profiles, and application packaging.
• Deploy and maintain endpoint security baselines and patching policies; support remediation of vulnerabilities and non-compliant devices.
• Configure, maintain, and troubleshoot network infrastructure, including switches, routers, firewalls, and wireless, in partnership with the broader team.
• Monitor network performance and security using monitoring tools; test for weaknesses and recommend improvements.
• Contribute to the design and deployment of LAN, WAN, and wireless solutions for new and existing sites.
• Support Azure resources as needed.
• Apply industry-standard security practices (e.g., CIS or NIST-aligned baselines) across identity, endpoint, and network systems.
• Maintain clear documentation and contribute to runbooks, standards, and change management.
• Provide Tier 2/3 support and help with helpdesk tickets as needed.
• Travel to company locations as needed to install and configure hardware.
• Perform other duties as assigned to support the organization’s technology needs.

Position Requirements 

• Education:
  • Bachelor’s degree or 2-year technical degree in a related field, or equivalent practical experience.
• Experience:
  
  • 3-5 years of experience in a systems administration or similar role.
  • Hands-on experience administering Microsoft Entra ID, including Conditional Access and MFA.
  • Hands-on experience with Microsoft Intune and Windows device management.
  • Working knowledge of Microsoft 365 administration, including SharePoint permissions. 
• Skills:
  • Practical networking knowledge (routing, switching, firewalls, VLANs, DNS/DHCP).
  • Strong troubleshooting and analytical skills.
  • Clear written and verbal communication; able to work independently and collaboratively.
  • Strong attention to detail and the ability to manage competing priorities.

Compensation & Benefits 

• Annual Salary: Final offers based on experience, skills, and qualifications.
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility 

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.