IT System Administrator

OverviewMaintains a clear, end-to-end operational picture of the IT ecosystem supporting the Louisville production facility. Serves as the primary hands-on IT lead for plant troubleshooting, incident management, shop-floor hardware, user support, and onboarding credentials, ensuring zero downtime on the manufacturing line.

Description

• About the Role: The IT Systems Administrator is the technical backbone of our Louisville manufacturing plant, bridging local production operations with local users and our global IT infrastructure. Working directly on-site, you will be responsible for diagnosing network and equipment faults, owning production-impacting IT incidents, managing vendor resolutions, providing day-to-day desktop and printer support, and managing technical onboarding (including user account credentials, system access, and time clock setup) for all incoming employees.

  Key Responsibilities:

  • Plant IT Operations & Troubleshooting: Maintain full operational awareness of local network segments, servers, shop-floor endpoints, packstations, kiosks, label/hall printers, and production workstations. Triage and reproduce technical faults hands-on to isolate network, host, or application issues.
  • Incident Management & Vendor Coordination: Own production-affecting IT incidents from intake to resolution. Coordinate day-to-day work with network partners, ISPs, and production equipment vendors; enforce root-cause analysis and keep plant leadership updated with clear status notices.
  • Onboarding & User Access Administration: Manage local access administration and onboarding setups, including assigning new hire system credentials, provisioning user accounts, setting up hardware, and configuring time clock access for plant employees.
  • Day-to-Day User Support: Provide prompt, hands-on support for local plant staff regarding computers, workstations, mobile scanners, printing equipment, conference room setups, and basic software troubleshooting.
  • Global Collaboration & Standards: Work closely with the Polish IT Operations team to ensure seamless knowledge transfer, compliance with global security protocols, and updated operational documentation and inventory logs.

  Essential Job Functions & Duty Disclosure:

  Physical Demands: Frequent standing, walking across the manufacturing plant floor, bending, stooping, crouching, and repetitive hand/wrist movements. Must be able to regularly lift, move, and position IT equipment, servers, and peripherals weighing up to 40 lbs.

  Work Environment: Active manufacturing and office environment with exposure to plant machinery, production lines, server rooms, and moderate noise. Required PPE includes safety glasses and non-slip, closed-toe shoes when on the plant floor.

  Duties Disclaimer:

  This job description outlines primary duties and responsibilities but is not intended to be an exhaustive list. Duties, responsibilities, and activities may change or be assigned at any time with or without notice to support manufacturing demands.