IT Support

Essential Duties and Responsibilities:

• Respond to user requests for support
• Maintain and routinely service all hardware and software
• Hardware, software, network and OS installations and repair.
• Troubleshoot software, hardware and network problems.
• Inventory computer and network hardware/software.
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
• Perform routine audits of all systems and all departments to investigate and repair any potential problems.
• Maintenance of phone systems (analog)
• Provide training to users as they come aboard and/or new applications as they are inducted.
• Maintain open communication and positive working relationship with staff.
• Support Park Applications, Operating Systems, MS Office and other programs.
• Perform other duties/projects as assigned.

Qualifications:

• Must be at least 18 years of age.
• Experience in the field of information systems.
• Computer skills including Microsoft Office, basic networking and POS concepts
• A basic understanding of computer network cabling and network file and print services
• Ability to prioritize tasks and efficiently manage time.
• Strong oral and written communications skills in English
• Ability to respond effectively to inquiries or complaints.
• Ability to develop, maintain, and promote strong internal and external relationships
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must be able to bend, lift, carry and perform other duties involved in installing and checking hardware.

Physical Requirements:

• Must be able to sit, stand, or walk for extended periods of time
• Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.