Analysis Skills, Business Solutions, Civil Engineering, Desktop PC, Hardware Administration, Hardware Installation, Hardware Upgrades, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Keyboards, Laptop PC, Malware, Manufacturing, Microsoft Windows Operating System, Network Design, Online Customer Support, Peripheral Hardware, Problem Solving Skills, Project Tracking, Quality Management, Software Administration, Software Installation, Software Upgrades, Staff Policies, Systems Administration/Management, TCP (Transmission Control Protocol), Technical Support, Time Management, Training/Teaching, Viruses
The Company:
For over 45 years Robertson Fuel Systems, a HEICO company, continues to be the world leader in the design, development, and manufacturing of crashworthy fuel systems. The Company's technology, experience, and capability in fuel containment are paramount to both its defense and civil customers. Engineered to help prevent post-incident fires, its fuel solutions save lives.
Reporting Relationship
The Information Technology (IT) Support Technician reports to the Director, IT.
The Position
The mission of every Robertson employee is to execute their responsibilities with the #1 goal of saving and protecting the lives of service members across the globe. The Information Technology (IT) Support Technician is responsible for the support of end users and the technology they use. Support requests are received via email, phone, help desk tickets and/or in person. Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the organization as well as external channels to vendors and manufacturers.
Duties & Responsibilities
- Work closely with, and at the direction of, the Director, IT to perform daily tasks related to the support and maintenance of, and collaboration with, technology users in every
- Become familiar with IT technologies, solutions, and network designs specific to
- Install and support peripheral IT hardware such as monitors, keyboards,
- Manage and track progress of issues via a Help-Desk ticket management
- Install, configure, upgrade and troubleshoot approved software packages such as Windows, Office, and other business applications.
- Performs hardware troubleshooting, replacement, and upgrades to existing computer equipment as needed.
- Effectively present information and respond to questions from
- Provide telephone, in-person and online support to end-
- Perform virus and malware
- Provide updates, status and completion information to managers and/or users, via voice, e-mail or in-person communication.
- Escalate problems to software or hardware venders when
- Provide initial training on systems and
- Rotate and log back-up
- Identify and resolve problems in a timely manner; gather and analyze information skillfully; proactively look for ways to improve and promote quality and demonstrate accuracy and thoroughness in work product
- Adhere to Export Control and Technology Control Plan (TCP) as applicable to job function
- Adhere to Compliance Plan and Employee Policy Manual
Please note this job description is not designed to cover nor contain a static listing of activities, duties or responsibilities. Additional duties may be assigned.
H
HEICO Corp
HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services.
HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices.
HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities.
HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors.
The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries.
By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.