IT Support Technician - Temp 6-month contract
Department: Information Technology
Employment Type: Temporary
Location: Burlington, MA
Compensation: $31.00 - $34.00 / hour
Description
The IT Support Technician provides onsite support for employees at the Burlington office and filed personnel. This role resolves day-to-day hardware, software, account, printer, phone, and conference room issues; prepares and deploys devices; and tracks requests through the companyâs in-house web-based ticketing system.Â
Key Responsibilities
- Respond to employee requests, prioritize tickets, document work, and follow issues through to resolution or escalation.Â
- Troubleshoot Windows laptops, Outlook, Teams, printers, basic conference room hardware, and desk setups, both in person and through remote support tools.Â
- Prepare and deploy laptops and iPhones, including device setup and enrollment through Microsoft Intune.Â
- Provision and deprovision user accounts in Microsoft Entra ID as part of onboarding and offboarding; complete approved group, license, and web portal access changes.Â
- Set up employee workstations, maintain laptops, coordinate hardware orders and requests, and keep device inventory accurate.Â
- Provide routine support involving Exchange, SharePoint administration, and PaperCut Hive within assigned access and procedures.Â
Skills, Knowledge & Expertise
- Hands-on experience with Microsoft Entra ID user account provisioning and group management is required.
- One (1) to three (3) years of helpdesk experience preferred; candidates with relevant hands-on experience and a strong work ethic are encouraged to apply.Â
- Ability to troubleshoot Windows devices and common Microsoft 365 user issues, communicate clearly with employees, and keep accurate ticket notes.Â
- Organized, dependable, and comfortable learning company-specific systems and processes.
- Â Excellent diagnostic and problem-solving skillsÂ
- Excellent communication abilityÂ
- Outstanding organizational and time-management skills
- Good knowledge of internet security and data privacy principlesÂ
- Good interpersonal skillsÂ
- Experience with Microsoft Intune and ScreenConnect is preferred, but is not required.Â