IT Support Technician

Summary/Objective

Works with various departments to continually improve efficiency and work flows using new technologies.  Two to 5 years of IT support/Help Desk experience in a user oriented environment, a strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment.

Essential Functions

• Installs, tests, and maintains a variety of personal computing, network hardware and software systems on local area network and wide area network connections.
• Performs diagnostic tests, modifies or repairs hardware to the board or component level.
• Works with users to evaluate and solve technical issues, by phone or onsite.
• Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
• Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.
• Troubleshoots network performance issues.
• Provides remote support for offsite users.
• Maintains a log of completed work using an incident-tracking application.
• Assists and provides back up to System Administrators and Network Administrator
• Produces support documentation.
• Plans, initiates and completes various projects as assigned by the IT Manager, complete all assigned tasks and meet all job related responsibilities with limited supervision.
• Works with various departments to continually improve efficiency and work flows using new technologies.
• Other duties assigned by the IT Manager as required.

Preferred Experience

• Two to five years of IT support/Help Desk experience in a user-oriented environment.

Required Certificates, Licenses, Registrations, skills, abilities

• Associate degree or equivalent experience.
• Ability to work independently, self-motivator with the ability to plan and initiate.
• Strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment, experience with TCPIP, DNS, Active Directory.

Work Environment

• This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to lift 25 pounds
• While performing the duties of this job, the employee is regularly required to talk and/or hear.  The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

• Travel is required for this position as needed. 

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.