The IT Support Technician Senior (Second Shift Lead) serves as the senior overnight operations resource within the Network Operations Center (NOC). This position is responsible for providing technical leadership and operational oversight for night shift activities, ensuring the availability, performance, security, and reliability of the university's technology infrastructure. The Lead Technician monitors enterprise systems, responds to incidents, coordinates major issue resolution, serves as the primary after-hours IT Help Desk escalation point, and administers monitoring platforms. This role provides guidance and mentoring to NOC staff, ensures adherence to standard operating procedures, and serves as the primary decision-maker during overnight operations.
If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. KU is a great place to work!
KU does not provide H-1B sponsorship for this position.