Ideal Candidate Profile:Seeking an IT Support Technician- Print Services who will be responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Required Skills & Experience
Microsoft 365
Strong communication and interpersonal skills and detail oriented
Strong analytical and troubleshooting skills
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
Commitment to delivering high quality end user support and customer service
Experience in a help desk or technical support role.
Knowledge of IT systems
Desired Skills
Knowledge of print services environment