IT Support Technician Print Services

This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Job Title: IT Support Technician- (Print Services)
Location: Richmond, VA, (Onsite Training period required, then can be remote)
Position Type: Contract
Interview Mode: Both Phone and In Person

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. 


About The Role
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. 
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.  
The role will be supporting the VITA Print Service offering.  Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Required/Desired Skills
Skill | Required /Desired | Amount | Actual Years of Experience
Microsoft 365 | Required | 5 | 
Strong communication and interpersonal skills and detail oriented | Required | 5 | 
Strong analytical and troubleshooting skills | Required | 5 | 
Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 | 
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 | 
Commitment to delivering high quality end user support and customer service | Required | 5 | 
Experience in a help desk or technical support role. | Required | 5 | 
Knowledge of IT systems | Required | 5 | 
Knowledge of print services environment | Desired | 2 | 

Flexible work from home options available.