SPORTS & EXHIBITION AUTHORITYOF PITTSBURGH AND ALLEGHENY COUNTYJOB TITLE: IT Support Technician
DATE UPDATED: 09/04/2026 EXEMPTION STATUS: ExemptThe Sports & Exhibition Authority (SEA) develops first class sports, entertainment, recreational, and convention venues to benefit Pittsburgh’s economy and improve quality of life.
Position Summary:The IT Support Technician reports to the Director of Information Systems and is the primary point of contact for end-user technical support across SEA offices and partner operations at SEA properties, including the David L. Lawrence Convention Center (DLCC). This role provides hands-on support for desktops, servers, Microsoft 365, network equipment, and other SEA systems. The position combines help desk support with day-to-day systems administration to keep users productive and core systems running.
Duties and Responsibilities:
End-User Support
- Provide help desk and on-site support to SEA staff and partner organizations, including the DLCC facilityoperator, DLCC Food and Beverage operator, parking operator, and other management companies at SEA properties.
- Diagnose and resolve hardware, software, email, network, and account issues by phone or in person.
- Train new and existing users on computers, Microsoft 365, network access, internet use, and telephone/voicemail systems.
- Maintain records of support requests, problems, resolutions, and installation activity.
- Refer major hardware or software failures to vendors or outside technicians when needed.
- Desktop and Hardware Support
- Install, configure, maintain, and repair PCs, laptops, printers, scanners, and related peripherals.
- Perform software installation, updates, and minor repairs according to established standards.
- Assist with technology purchasing and deployment of new equipment.
Systems Administration
- Assist with administration of user accounts, permissions, and access to applications, shared resources, and systems.
- Administer and support Microsoft 365 services used by SEA, including email, user access, and related productivity tools.
- Support the daily operation of servers and related systems.
- Administer and support network equipment, including switches and firewalls.
- Support other SEA systems as assigned, including telephone systems and website-related tasks.
- Monitor system performance and help maintain reliable day-to-day operation of SEA technology.
- Other
- Read technical documentation, run diagnostics, and work with users and vendors to resolve issues.
- Perform other duties as assigned.
Qualifying Requirements:
- Associate degree in computer science, information technology, or a related field; or equivalent related experience prefered (approximately four years).
- At least one year of experience supporting PCs, servers, networks, and end users.
- Experience with Microsoft 365 administration is preferred.
- Experience with firewalls, switches, and server support is preferred.
- Experience with Kaseya or other RMM is preferred.
- Certifications are a plus.
Knowledge, Skills, and Abilities
- Working knowledge of Microsoft operating systems, Microsoft 365, and email systems.
- Familiarity with desktop support, LAN/WAN environments, servers, and phone systems.
- Strong troubleshooting, documentation, and customer service skills.
- Ability to work independently and with users who have varying levels of technical experience.
- Ability to work a flexible schedule, including occasional evenings and weekends.
POSITION WORKING CONDITIONS/PHYSICAL DEMANDS(Included but are not limited to)
- Extensive sitting, focusing on and operating a personal computer for much of the day.
- Walking through facilities to problem areas.
- Ability to read printed words and numbers in printed form and on computer/terminal monitor.
- Communicate by telephone for up to 30 minutes at a time on a daily basis.
- Occasional lifting up to 50 lbs.
WORKING ENVIRONMENT/CONDITIONS
- Occasional travel to different local facilities.
- 40 hours per week (occasional night/weekend support)
- Must have own transportation (traveling between locations is required), including a valid driver’s license.
RESIDENCY REQUIREMENT- Must live or be willing to relocate to Allegheny County
SALARY : $45,000-$55,000/year
RESUMES CAN BE SENT TO hr@pgh-sea.com
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