IT Support Technician

Be a dependable IT team resource focused on day-to-day end-user support across our worldwide IT infrastructure.  The initiatives and duties of this role requires a strong degree of technical and communication skills as well as the ability to learn new systems and build a strong understanding of our business processes.

Objectives:                                                                                                                                                                                                 

• Act as the initial point of contact for all computer and system related concerns.
• Prioritize and troubleshoot IT helpdesk requests received via phone and email.
• Configure and deploy equipment as required. This includes laptops, desktops, telephones, and tablets.
• Perform user account setup and administration on all applicable system platforms included AD and O365.
• Follow best practices while administrating File and Print Servers.
• Basic understanding and troubleshooting of local and wide area networks. (LAN, WAN)
• Monitor IT security risks as assigned and escalate concerns as applicable.
• Work with venders to troubleshoot and resolve miscellaneous systems and software issues.
• Create and uphold documentation pertaining to software installation and configuration.
• Be the local onsite IT support presence and be available for occasional travel to remote sites.
• Become a member of the IT department’s after-hours on-call rotation and provide emergency after-hours support when needed.

Responsibilities:

• Ensure software and firmware versions are kept up to date with latest security patches.
• Work directly with IT staff while troubleshooting network and security issues.
• Assist local and remote end users with computer questions and needs.
• Respond to emergency support request during and after hours.
• Prepare technical documentation and reports.
• Work in a manufacturing plant environment.
• Working knowledge and experience with virtual environments.

Other Responsibilities:

• Occasional night/weekend work.
• Ability to travel to remote sites on an as needed basis.