Highlights
The ideal candidate will serve as the on prem IT specialist providing white glove support and a advanced technical support for complex endpoint, identity, productivity, connectivity, and application issues. This role is responsible for independently troubleshooting and resolving technical problems, coordinating with specialized teams when necessary, and maintaining clear ownership of issues through resolution.
Numbers & Facts
| Location | Louisville, KY |
| Industry | Healthcare Services |
| Company Size | 500 to 999 employees |
| Year Founded | 2017 |
| Website | http://www.quadrantinc.com/ |
Description
IT Support Technician / White Glove Specialist
Louisville, KY
Pay From: $65,000 pe year
MUST:
Experienced IT Support Technician
4+ years of progressive and well round IT troubleshooting / systems administration experience
Advance administration experience with MS 365 applications, MS office Suite, Outlook, MS Teams, OneDrive and SharePoint
Experience troubleshooting email, file-sharing, collaboration, permissions, authentication, and synchronization issues
Working knowledge of Windows 10/11 administration and troubleshooting
Experience with various Remote Monitoring and Management (RMM) platforms
Experience with access tools such as Active Directory and MS Entra ID
Experience with basic network management and TCP/IP, DNS, DHCP, and Wi-Fi
VPN clients and remote-access technologies
Understanding of Endpoint security, encryption, and endpoint protection technologies
Strong customer service and communications skills, both oral and written
Strong critical thinking skills that facilitate expedient problem solving
Skilled in developing responsive, accessible, and scalable web applications
Ability to troubleshoot, debug, and solve complex issues efficiently
Relevant certifications are desired
BS Degree is preferred
DUTIES:
The ideal candidate will serve as the on prem IT specialist providing white glove support and a advanced technical support for complex endpoint, identity, productivity, connectivity, and application issues
This role is responsible for independently troubleshooting and resolving technical problems, coordinating with specialized teams when necessary, and maintaining clear ownership of issues through resolution
A key responsibility of this position is providing white-glove (high level of customer service) technical support to executives, C-suite leaders, and designated VIP users
Reach out to home office for escalated support needs
Deliver a highly responsive and professional support experience focused on minimizing business disruption and user downtime
Take end-to-end ownership of executive technical issues through resolution, including coordination with internal technical teams and third-party vendors when necessary
Provide proactive and timely status updates during executive-impacting incidents
Support Windows, macOS, mobile devices, Microsoft 365, conferencing platforms, printers, peripherals, and connectivity issues
Provide hands-on assistance with device replacements, workstation migrations, application configuration, account transitions, and new-device provisioning
Provide support for meeting-critical technology, including Microsoft Teams, Zoom, displays, cameras, microphones, presentation equipment, and connectivity
Perform pre-meeting or pre-event technical validation for important executive meetings when requested
Assist executive users with remote and travel-related technology needs, including VPN, MFA, Wi-Fi, authentication, and mobile access
Maintain professionalism and discretion when working with executive systems, devices, accounts, and potentially sensitive information
Coordinate with Network, Security, Systems, application teams, and vendors to expedite resolution of high-impact executive issues
Anticipate potential technology problems and take proactive steps to reduce disruption for executive users
Track and document systems changes
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .
Louisville, KY
Pay From: $65,000 pe year
MUST:
Experienced IT Support Technician
4+ years of progressive and well round IT troubleshooting / systems administration experience
Advance administration experience with MS 365 applications, MS office Suite, Outlook, MS Teams, OneDrive and SharePoint
Experience troubleshooting email, file-sharing, collaboration, permissions, authentication, and synchronization issues
Working knowledge of Windows 10/11 administration and troubleshooting
Experience with various Remote Monitoring and Management (RMM) platforms
Experience with access tools such as Active Directory and MS Entra ID
Experience with basic network management and TCP/IP, DNS, DHCP, and Wi-Fi
VPN clients and remote-access technologies
Understanding of Endpoint security, encryption, and endpoint protection technologies
Strong customer service and communications skills, both oral and written
Strong critical thinking skills that facilitate expedient problem solving
Skilled in developing responsive, accessible, and scalable web applications
Ability to troubleshoot, debug, and solve complex issues efficiently
Relevant certifications are desired
BS Degree is preferred
DUTIES:
The ideal candidate will serve as the on prem IT specialist providing white glove support and a advanced technical support for complex endpoint, identity, productivity, connectivity, and application issues
This role is responsible for independently troubleshooting and resolving technical problems, coordinating with specialized teams when necessary, and maintaining clear ownership of issues through resolution
A key responsibility of this position is providing white-glove (high level of customer service) technical support to executives, C-suite leaders, and designated VIP users
Reach out to home office for escalated support needs
Deliver a highly responsive and professional support experience focused on minimizing business disruption and user downtime
Take end-to-end ownership of executive technical issues through resolution, including coordination with internal technical teams and third-party vendors when necessary
Provide proactive and timely status updates during executive-impacting incidents
Support Windows, macOS, mobile devices, Microsoft 365, conferencing platforms, printers, peripherals, and connectivity issues
Provide hands-on assistance with device replacements, workstation migrations, application configuration, account transitions, and new-device provisioning
Provide support for meeting-critical technology, including Microsoft Teams, Zoom, displays, cameras, microphones, presentation equipment, and connectivity
Perform pre-meeting or pre-event technical validation for important executive meetings when requested
Assist executive users with remote and travel-related technology needs, including VPN, MFA, Wi-Fi, authentication, and mobile access
Maintain professionalism and discretion when working with executive systems, devices, accounts, and potentially sensitive information
Coordinate with Network, Security, Systems, application teams, and vendors to expedite resolution of high-impact executive issues
Anticipate potential technology problems and take proactive steps to reduce disruption for executive users
Track and document systems changes
About Company
Quadrant is a full-life cycle staff augmentation agency providing a proven "rapid fire" approach in responding to the needs of our clients. Quadrant offers a comprehensive suite of staffing solutions for organizations in the Healthcare, Medical, Dental, Information Technology, HR and Government contract sectors.
Our clients have come to include some of the largest and most recognized brand named companies in the Washington, DC and Baltimore, MD metropolitan regions. Quadrant is a DOD TOP Secret cleared facility and holds a Maryland Minority Business Enterprise (MBE) and Virginia SWaM certification. Quadrant's clients are rapidly hiring a mix of healthcare, medical, dental, information technology, recruiting and HR professionals.
Quadrant is recognized as the largest Healthcare Staffing agency in the Washington DC area. We support every major healthcare system and thousands of area healthcare practices. Our healthcare division focuses on all clinical and nonclinical staff with the exception of physicians. Our database boasts hundreds of thousands of local screened healthcare professionals; the largest in the area. Our resources enable us to respond to our clients requests quickly, generally within 24 hours of request on mainstream orders.
Our Information Technology clients support a broad mix of commercial and federal government agencies. Our clients include government contractors who support projects with federal agencies such as U.S. Department of Veterans Affairs, National Institutes of Health(NIH), U.S. Customs and Border Patrol, FDA, FBI, USPTO, DHS, DHHS, DOD, DOJ, DOE, DISA, and USPS. In addition to our federal portfolio, Quadrant also supports a range of commercial clients focusing in software, telecom, mobile, web and healthcare development.
Whether you are a job seeker or a company with open positions to fill we will bridge the talent gap. Contact any of our seasoned professional recruiters or account managers and we will walk you through our proven staffing methodology. We offer a consultative approach to both potential employee and employer. We seek the right match, at the right time, every time.