IT Support Technician - Level I

CRETE-MONEE SCHOOL DISTRICT 201-U JOB DESCRIPTION Job Title: IT Support Technician - Level I Position Level: Classified/Non-Bargaining Location: Central Office FLSA Status: Salary/Non-Exempt Reports to: Director of Technology Date Prepared: July 2026 Job Summary: The IT Support Technician - Level I Technician position has been established to provide frontline technical support to students, staff, and administration of Crete-Monee School District 201-U. This position is responsible for diagnosing and resolving routine hardware, software, account access, and classroom technology issues while providing timely, professional, and customer-focused support. The Level I Technician assists with technology deployments, device management, user support, and maintenance of district technology resources to support effective teaching, learning, and district operations. Supervisory Responsibility: None Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to install, set up, troubleshoot, operate, and maintain district hardware, software, Chromebooks, Windows devices, peripherals, and related technology Ability to utilize the district's ticketing system to document, track, and resolve assigned support requests in a timely and effective manner Ability to communicate effectively with both technical and non-technical audiences Ability to follow established procedures and exercise sound judgment Maintain confidentiality of student and personnel information in accordance with FERPA, Board policy, and applicable laws Ability to prioritize multiple assignments and manage competing support requests in a fast-paced educational environment Ability to perform all duties following the Board of Education policies, regulations, and administrative procedures Education, Licensure, & Experience: High school diploma or equivalent required CompTIA A+ certification required within ninety (90) days of employment One (1) to three (3) years of experience providing technical support in a Windows, Google Workspace, or enterprise technology environment preferred Experience supporting Chromebooks, Windows devices, and related technology in an educational environment preferred Valid driver's license required Reliable transportation required, as travel between district buildings may be necessary Essential Job Functions: Provide timely, professional, and customer-focused technical support and user assistance to students, staff, and administration through the district's ticketing system, in-person support, and other approved communication and support channels Install, configure, deploy, maintain, and support district technology including Chromebooks, Windows computers, tablets, peripherals, classroom technology, and related hardware and software Diagnose and resolve routine hardware, software, connectivity, printing, and account access issues; document troubleshooting steps and solutions within the district ticketing system CRETE-MONEE SCHOOL DISTRICT 201-U JOB DESCRIPTION Job Title: IT Support Technician - Level I Position Level: Classified/Non-Bargaining Location: Central Office FLSA Status: Salary/Non-Exempt Reports to: Director of Technology Date Prepared: July 2026 Provide first-level technical support for district applications, Google Workspace, Windows operating systems, mobile devices, and other assigned technology platforms Maintain accurate documentation and timely closure of assigned support tickets consistent with departmental service standards Assist with technology projects, including hardware refreshes, software deployment projects, device migrations, and district-wide technology initiatives under the direction of Technology Department leadership Troubleshoot basic network connectivity, cabling, and related infrastructure issues, escalating advanced issues as appropriate Provide support for classroom audio/visual technology, including displays, interactive panels, audio equipment, recording, and related instructional technology Assist with receiving, preparing, labeling, deploying, and tracking district technology equipment while maintaining accurate inventory records and asset documentation Participate in ongoing professional learning related to district technology systems, cybersecurity awareness, and emerging educational technology Perform other duties as assigned Physical Requirements: Ability to sit, stand, walk, bend, kneel, crouch, and reach for extended periods while performing assigned duties Ability to safely move, transport, and install computers, monitors, printers, interactive displays, and other technology equipment Ability to use basic hand tools and equipment necessary for the installation, setup, and maintenance of technology equipment Ability to climb ladders and work from elevated positions when installing or servicing technology equipment Ability to occasionally lift, move, or push items weighing up to 50 lbs. Working Conditions: Loud environment at a standard acceptable level Extremes of temperature and humidity Hazards include stairs and communicable diseases Term of Employment: 12 months, 260 days Salary established by the Board of Education and commensurate with experience Benefits available to the level extended to other classified/non-bargaining employees Evaluation: Performance will be evaluated in accordance with Board of Education Policy 5:320 and applicable administrative procedures CRETE-MONEE SCHOOL DISTRICT 201-U JOB DESCRIPTION Job Title: IT Support Technician - Level I Position Level: Classified/Non-Bargaining Location: Central Office FLSA Status: Salary/Non-Exempt Reports to: Director of Technology Date Prepared: July 2026 This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice. This document does not constitute an employment contract.