IT Support Technician II

This position is ideal for a customer-focused IT professional who enjoys troubleshooting hardware, software, networking, and end-user technology while delivering exceptional customer service. Our aerospace and defense client is seeking an experienced IT Support Technician II to provide hands-on technical support for end users in a fast-paced, mission-focused environment.

IT Support Technician II

Location: Englewood, CO (Onsite)
Pay Rate: $31.03 per hour
Hours:  40 hours per week
Duration: Contract (12 months+)

Summary:

Our aerospace and defense client is seeking an experienced IT Support Technician II to provide hands-on technical support for end users in a fast-paced, mission-focused environment. This position is ideal for a customer-focused IT professional who enjoys troubleshooting hardware, software, networking, and end-user technology while delivering exceptional customer service.

Description:

• Provide Tier II technical support for desktop and laptop hardware, software, and peripheral devices.
• Install, configure, maintain, and troubleshoot Windows-based computer systems and related equipment.
• Diagnose and resolve hardware, software, networking, VPN, and connectivity issues.
• Support printers, video teleconferencing (VTC) equipment, RSA authentication, and other end-user technologies.
• Assist with network equipment troubleshooting and basic infrastructure support.
• Respond to technical support requests while maintaining a high level of customer satisfaction.
• Evaluate user technology needs and recommend appropriate hardware and software solutions.
• Document technical issues, resolutions, and system changes.
• Collaborate with IT team members to share knowledge and improve support processes.
• Maintain compliance with company IT policies, security standards, and best practices.

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field with 1+ years of relevant IT support experience
• Equivalent combination of education and experience will be considered
• Strong customer service mindset with a commitment to delivering quality technical support
• Excellent troubleshooting skills across desktop hardware and software environments
• Working knowledge of:
  • Windows operating systems
  • Computer hardware and peripherals
  • Printers and print services
  • Network connectivity
  • VPN technologies
  • RSA authentication
  • Video Teleconferencing (VTC) systems
• Strong verbal and written communication skills
• Ability to understand user needs and translate them into effective technical solutions
• Team-oriented with a collaborative approach and willingness to share knowledge

Preferred Qualifications

• Experience supporting enterprise IT environments
• Familiarity with IT service management tools and ticketing systems
• Experience supporting users in highly regulated or technical industries

• Excellent communication and collaboration skills.

Benefits:

• Available health, life, vision, and dental insurance
• 401K Matching

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