| Location | Hanover, MA |
Serve as the first point of contact for routine technology support requests from school and municipal employees. Diagnose and resolve Tier 1 hardware, software, peripheral, printing, connectivity and user-account problems. Install, configure, deploy, maintain and repair desktops, laptops, Chromebooks, iPads, printers, monitors, phones and related equipment. Support Windows, macOS, ChromeOS and iOS/iPadOS devices. Provide basic support for Google Workspace, Microsoft 365 and other district/Town applications. Receive, document, prioritize and resolve support requests through the IT ticketing system and escalate more complex problems to senior IT staff. Prepare, image, configure and deploy new and replacement devices. Perform routine hardware repairs and component replacements. Assist with employee onboarding/offboarding, including equipment preparation, setup, collection and inventory. Maintain accurate hardware inventory, asset tags and equipment records. Assist with classroom technology, displays, projectors, interactive panels, audio/visual equipment and related peripherals. Troubleshoot basic wired and wireless connectivity issues Assist with technology setup for meetings, presentations and special events. Perform preventive maintenance and routine software/firmware updates as directed. Travel between school and municipal buildings as necessary. Provide courteous, responsive and professional technical assistance to students, employees, and other authorized users. Perform other technology-related duties as assigned.