IT Support Technician

This individual will install and configure computer hardware and provide IT support for the organization, tackling more complex issues and serving as an escalation point for other technicians. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country.

Our Company:

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.   

Overview:

As our Level 2 IT Support Technician, you will diagnose, repair, and maintain hardware and software components at an advanced level. This individual will install and configure computer hardware and provide IT support for the organization, tackling more complex issues and serving as an escalation point for other technicians. You will interact with various departments and levels, listen to their technical needs, and help implement IT solutions. We are looking for someone with extensive knowledge of a variety of internet applications, networks, and operating systems. The ideal candidate will possess exceptional troubleshooting abilities, customer service skills, and strong attention to detail.

 

The ideal candidate will possess phenomenal troubleshooting abilities, customer service, and attention to detail. This position is based out of our Fleet Feet Distribution Center located in Durham, NC, and requires occasional trips to the Carrboro, NC office.  Some travel to retail stores is required. 

 

The role is required to be onsite five days per week. 

 

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum 3-5 years of experience in IT, preferably in desktop support and network environments.
• Ability to implement, administer, and troubleshoot network infrastructure devices.
• Understanding and creation of network diagrams and documentation for designing and planning network communication systems.
• Advanced working knowledge of common hardware and operating systems.
• Proficiency in administering Microsoft Entra, Office 365, Google Workspace and Okta.
• Experience managing helpdesk systems, preferably Zendesk.
• Experience with Mobile Device Management (MDM) solutions.
• Experience with Remote Monitoring and Management (RMM) tools
• Ability to effectively communicate about technology with employees who have a wide range of technical skills.
• Eagerness to train and learn about new technology and systems.
• Exceptional troubleshooting abilities, customer service skills.
• Strong attention to details
• Some travel is required to stores (up to 25%). 

Benefits:

At Fleet Feet, we provide more than just a job. We offer opportunities to thrive, grow, and make a meaningful impact. Here’s what you can look forward to:

• • Robust benefits package including medical, dental, vision, FSA, HSA, EAP, and more
    
  • 401(k) with 4% employer match and immediate vesting (available to part- and full-time employees age 21+ at company-owned stores)
    
  • Training and advancement opportunities across the Fleet Feet brand
    
  • Professional development programs, including mentorship, employee resource groups, and monthly learning sessions
    
  • Community involvement and service initiatives supporting local engagement
    
  • Discounts on training programs and products
    
  • Supportive, passionate teammates who live the mission every day
  • See the full offering in our Fleet Feet Benefits Summary for full-time employees working 30+ hours/week

Equal Opportunity & Reasonable Accommodations:

We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We encourage people of all backgrounds, experiences, abilities, and perspectives. Our dedication to inclusion is reflected in our hiring practices, workplace culture, and community engagement.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.