Arning Companies is seeking a proactive, customer-focused IT Support Technician to provide essential first-line technical support for our team. Serving as the face of IT on-site, you will troubleshoot day-to-day desktop, mobile, network, and application needs while managing user accounts and equipment lifecycles. If you are a dependable problem-solver who excels in a dynamic environment and knows how to balance direct issue resolution with smart escalation, this role offers an outstanding opportunity to support vital regional operations.
Roles and Responsibilities
- Triage, troubleshoot, resolve, and document
day-to-day help desk requests involving hardware, software, accounts, and
connectivity.
- Set up, configure, maintain, repair, and replace
computers, mobile devices, and related equipment.
- Process user onboarding and offboarding,
including device preparation, account access, and equipment recovery.
- Support Microsoft 365 applications, VoIP phones,
printers, scanners, and production-floor peripherals.
- Provide first response to endpoint and security
monitoring alerts and escalate according to established procedures.
- Assist with operating system, software,
firmware, and security updates and patching.
- Perform basic wired and wireless connectivity
troubleshooting and help identify when network issues require escalation.
- Maintain accurate ticket, troubleshooting,
knowledge-base, and IT asset records.
-
Communicate clearly with end
users, provide timely status updates, and travel to the Cassville site as
needed.
- All other duties assigned.
Qualifications, Education, Requirements, Preferred Skills
- Working knowledge of Windows and Microsoft 365
in a business environment.
- Basic networking awareness, including
connectivity and Wi-Fi troubleshooting.
- Hands-on experience troubleshooting hardware and
setting up devices.
- Strong customer-service orientation and clear
verbal and written communication.
- Sound judgment in determining when to resolve an
issue and when to escalate it.
- Reliable, self-directed, and able to work
on-site in Clarksville, AR.
- Valid driver’s license and willingness to travel
to the Cassville, MO site as needed.
- High school diploma or equivalent.
- CompTIA A+, Network+, Microsoft certification,
or a relevant degree.
- Experience in a manufacturing or industrial
environment.
- Familiarity with RMM or endpoint management
tools such as NinjaOne.
- Experience using ticketing systems.
-
Familiarity with Active
Directory and Microsoft Entra ID.