IT Support Technician

IT Support Technician JobID: 18540 Position Type: Technology/Technical SupportDate Posted: 9/29/2026Location: Brandon High SchoolDistrict: Brandon School District Additional Information: Show/HideAbout this roleYou will be the person staff and students come to when technology stops working â and the person who helps build what comes next. The Brandon School District Technology Department is small, which means the work is broad and you own real systems from your first month instead of waiting years for the chance.The primary work site is Brandon High School, with local travel to Brandon Middle School, Harvey-Swanson Elementary, and Oakwood Elementary. This position is contracted through Edustaff. What you will actually work onMost technician jobs at this level are a ticket queue and nothing else. This one is not. Day-to-day support is real and it matters â staff laptops, student Chromebooks, classroom audio/video, printers, and the network that holds it all together. Alongside that, you will work with the Director of Technology on district projects:Enterprise badge access control (Kantech EntraPass) â new installation at the high school and retrofits district-wideIP camera system maintenance, expansion, and repairServer virtualization and infrastructure upgradesActive Directory, Group Policy, and Windows 11 fleet managementGoogle Workspace, Chromebook, & iPad administration at scaleEnterprise network and firewall hardware (Palo Alto, HP Aruba, & Meraki)That is the kind of range that usually takes five years and three different jobs to assemble. You will work directly with the Director of Technology rather than through multiple layers.What we requireHigh school diploma or GEDA valid driver's license and reliable transportationDemonstrated troubleshooting ability with Windows and ChromeOS devicesThe judgment to handle confidential student and staff information appropriatelyAbility to lift up to 40 pounds and to sit for extended periods while working at a computer, with or without reasonable accommodationWhat helps, but we can teach youYou do not need to have done all of these before. If you are the person your friends and family call when their technology breaks, and you would rather figure something out than hand it off, we can teach you the rest.Mobile device management â Google Admin console, Apple iPad and MDM conceptsClassroom audio/video systems, projectors, and display troubleshootingNetwork fundamentals â switching, structured cabling, wireless access pointsImaging, deployment, and endpoint management toolingAccess control, IP camera, or other low-voltage systemsPowerShell scripting, or a genuine willingness to learn itPrior experience in a school, library, municipality, or other public sector environmentEssential functionsService district hardware and software for client and server computers, networks, telephones, and related peripheral equipment to ensure usability.Install and relocate equipment, including unpacking, placement, connection, and configuration.Diagnose, troubleshoot, and repair equipment to resolve failures, malfunctions, or configuration issues, coordinating warranty service with vendors and service providers as necessary.Maintain accurate records of hardware, software, peripherals, components, licensing, shipping, and other relevant information.Assist with audio/video connectivity and troubleshooting so classroom systems are available when needed.Conduct routine system maintenance and monitoring to minimize downtime.Update or upgrade equipment on local and networked systems to maintain functionality.Consult with users regarding hardware, software, and system functionality.Document procedures for both internal department use and end users.Advise on emerging technologies and technology purchases so building-level planning aligns with district technology planning.Deliver training on software and hardware operation and maintenance.Promote best practices in system use so that staff have appropriate access and district security is maintained.Prepare reports and maintain documentation supporting the district technology roadmap.Prioritize and escalate computer and network issues appropriately, coordinating with department staff and end users to meet district technical needs.Communicate courteously and accurately with staff, students, parents, community members, vendors, and partner agencies.Work collaboratively as part of a small team, and de-escalate and resolve frustrating situations with patience, both in person and online.Manage workload and plan support tasks independently, adjusting to shifting priorities and deadlines. REPORTS TO: Technology DirectorWORKDAY/WEEK: Year-roundSTARTING DATE: ASAPCOMPENSATION: Starts at $20.00 per hour, contracted through EdustaffPOSTING DATE: 09/29/2026 POSTING DEADLINE: Internal: Until Filled External: Until Filled The Brandon Board of Education is committed to a policy of non-discrimination in relation to race, color, sex, age, religion, height, weight, gender identity, marital status, disability and national origin. For all concerns and complaints for issues relating to Title IX, Section 504, the Age Discrimination Act and Title II, please contact Jessica Hevel at 1025 S. Ortonville Road, Ortonville, MI 48462, (248) 627-1800.