Join Our TeamValley National Group is seeking a motivated and service-oriented IT Support Technician to join our growing technology team. This position works closely with the Vice President of Technologies to support employees across the organization while helping maintain a secure, reliable, and innovative technology environment.This is an excellent opportunity for an early-career IT professional who enjoys solving technical problems, helping others, and learning emerging technologies, including Artificial Intelligence (AI) tools and Microsoft 365 solutions. What You'll DoAs our IT Support Technician, you will:Provide technical support for hardware, software, printers, mobile devices, phones, and connectivity issues.Set up, configure, and troubleshoot desktops, laptops, monitors, and other technology equipment.Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint.Assist with employee onboarding and offboarding, including account setup and equipment deployment.Help maintain technology inventories, documentation, and support procedures.Support cybersecurity initiatives, endpoint security, and user access management.Assist employees with approved AI technologies, including Microsoft Copilot and other business productivity tools.Research emerging technology solutions and contribute to process improvement initiatives.Work with technology vendors and service providers on support requests and projects.Participate in technology upgrades, deployments, and ongoing maintenance efforts. What We're Looking ForEducationAssociate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred.Equivalent education and experience will be considered. Experience0-3 years of IT support, help desk, technical support, or related experience.Internship experience is welcomed.Experience supporting Microsoft Windows environments is a plus. Technical SkillsExperience or familiarity with:Microsoft 365 Administration and SupportWindows Operating SystemsPC and Laptop TroubleshootingNetwork Connectivity FundamentalsUser Account AdministrationBasic Cybersecurity ConceptsAudio/Visual and Conference Room TechnologyArtificial Intelligence and Automation ToolsAI Knowledge PreferredWe're looking for candidates who are excited about technology innovation and have experience or familiarity with:Microsoft CopilotChatGPT or similar AI platformsAI-assisted research, documentation, workflow improvement, or automationEmerging technology trends and continuous learning What Makes You SuccessfulStrong customer service mindsetExcellent communication and interpersonal skillsStrong problem-solving abilitiesAbility to manage multiple prioritiesAttention to detail and follow-throughDesire to learn and grow professionallyPositive attitude and team-oriented approachCommitment to professionalism and confidentialityCareer GrowthThis role offers exposure to:CybersecurityCloud TechnologiesArtificial IntelligenceBusiness SystemsTechnology OperationsInfrastructure SupportSuccessful candidates will have opportunities to grow into more advanced technology roles as they develop their skills and experience. Apply TodayIf you're passionate about technology, enjoy helping others, and want to build a long-term career in IT within a professional financial services environment, we'd love to hear from you.Valley National Group is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all employees can thrive.