IT Support Technician

Telos Corp

Ashburn, VA
7 days ago

$51,200–$64,000 Per Year

Highlights

Create, update, prioritize, and resolve incidents and service requests in ServiceNow, escalating issues to the appropriate technical teams when necessary. Provide user account support, including password resets, account unlocks, access requests, and new-hire and termination processing.

Numbers & Facts

Location	Ashburn, VA
Industry	Computer/IT Services
Salary	$51,200–$64,000 Per Year
Company Size	100 to 499 employees
Year Founded	1971
Website	https://www.telos.com/

Description

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. The annual salary range for this position is $51,200 - $64,000. Our employees enjoy more than just a great work environment!

This position will be based at Ashburn, VA

Responsibilities:

Troubleshoot, diagnose, and resolve desktop and laptop hardware, software, and operating system issues.
Install, configure, and support Windows and macOS workstations and approved business applications.
Install, configure, and troubleshoot local and network printers and related peripherals.
Provide technical support to users in person, over the phone, and through remote support tools.
Perform basic network troubleshooting, including wired and wireless connectivity, VPN access, and related issues.
Provide user account support, including password resets, account unlocks, access requests, and new-hire and termination processing.
Create, update, prioritize, and resolve incidents and service requests in ServiceNow, escalating issues to the appropriate technical teams when necessary.
Assist with smartphone support, software installation, application updates, and routine workstation maintenance.
Deploy, replace, and maintain IT equipment while ensuring accurate asset inventory and assignment records.

About Company

For more than 25 years, Telos Corporation has pursued a single goal: to empower and protect the enterprise with continuous security assurance for people, systems, and information.

The Telos work environment encourages creativity, embraces change, and rewards the individual and collective contributions of our employees. At Telos, we realize that our success as a company stems directly from our success as an employer. That is why we are committed to finding, attracting, and keeping the best talent available. We reward expertise with professional growth and opportunity, an excellent salary, and an extensive benefits package. If this appeals to you, we invite you to put Telos on your career path.

Headquartered in Ashburn, VA, outside the Washington, D.C. metropolitan area, Telos Corporation is located in the heart of the Dulles technology corridor. We have grown into a worldwide operation of professionals who are world-renowned for their software development, security, integration, and systems management expertise.