Primary responsibilities will include:
- Planning and overseeing inbound and outbound logistics, including on-site IT inventory management and packaging of IT end user equipment
- Coordinating shipping to and from the Boca office
- Contributing to and supervising the day-to-day activities of the IT Hardware depot and employees
- Ordering, tracking, imaging, packaging, and shipping hardware for end users
- Constantly coordinating and communicating with stakeholders of upcoming hardware requirements across North America
- Analyzing and preparing for upcoming hardware requirements
- Reviewing support tickets and other data to determine depth and breadth of troubleshooting
- Performing quality assurance of outbound shipments
- Inspecting and performing inventory management of shipments received
- Spotting and understanding root cause of problems and executing countermeasures
- Developing and implementing lean initiatives to guarantee continuous improvement in processes
- Owning employee compliance to company policies and production procedures
The Candidate:
Required skills/qualifications:
- Good teamwork skills
- Good leadership skills
- Ability to fully carry out instructions
- Ability to multitask
- Good knowledge of record keeping
- Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
- Ability to lift 50-100 pounds
- Ability to work in a small, fast-paced environment
- Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
- Strong attention to detail
- Ability to adapt to change
- Ability to manage stress appropriately
Preferred skills/qualifications:
- Experience in leading a team in a warehouse/assembly environment
- Microsoft Certified, or other technical certification
- Associates degree in MIS/Computer Science or equivalent experience