Best Practices, Coaching, Communication Skills, Continuous Improvement, Cross-Functional, Customer Service Management, Data Quality, Documentation, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Health Information Technology, Healthcare, Healthcare Software, High School Diploma, Leadership, Performance Analysis, Privacy Regulations, Problem Solving Skills, Regulatory Compliance, Remote Team Management, Schedule Development, Software Administration, Team Lead/Manager, Team Player, Technical Support, Technical Training, Training Program, Training/Teaching
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.
The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.
Key Responsibilities
- Lead, coach, and support a remote team of IT training and application support specialists
- Oversee the design, development, and delivery of IT and healthcare application training programs
- Support system stability, application readiness, data integrity, and compliance requirements
- Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs
- Maintain and improve documentation, workflows, training materials, and support procedures
- Monitor team performance, manage schedules and assignments, and prioritize workloads
- Promote a service-first culture focused on accountability, collaboration, and continuous improvement
- Ensure support activities align with healthcare regulations, privacy standards, and organizational policies
Required Qualifications
- High school diploma or equivalent plus at least 2 years of IT operations experience
- Active HIPAA compliance credential/training
- Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
- Experience leading teams, managing priorities, and supporting remote employees
- Strong communication, organization, documentation, and problem-solving skills
- Ability to work collaboratively with clinical, operational, and technical teams