The IT Support Supervisor will oversee specialists responsible for developing and delivering training programs, configuring applications, supporting system readiness, and assisting employees with technology-related needs.
Key Responsibilities
Team Leadership & Operations
- Lead, coach, and manage a remote team of IT training and application support specialists.
- Coordinate team schedules, assignments, workloads, and performance expectations.
- Foster a collaborative, service-focused environment that promotes accountability and continuous improvement.
IT Training & Application Support
- Oversee the development, implementation, and delivery of IT and healthcare application training programs.
- Ensure employees receive timely, professional, and effective technical support.
- Maintain and improve training materials, technical documentation, support procedures, and workflows.
Systems, Compliance & Collaboration
- Support application readiness, system stability, data integrity, and operational efficiency.
- Ensure team activities follow HIPAA requirements, healthcare privacy standards, and company policies.
- Collaborate with clinical, operational, and technical leadership to align IT support and training with organizational objectives.
- Identify opportunities to improve processes, resolve recurring issues, and enhance the overall end-user experience.
Required Qualifications
- High school diploma or equivalent.
- Minimum of 2 years of IT operations experience.
- Current HIPAA compliance training or credential.
- Strong understanding of healthcare IT applications, workflows, data integrity, and training practices.
- Experience supervising teams, coordinating priorities, and supporting remote employees.
- Excellent communication, organizational, documentation, and problem-solving skills.
- Ability to collaborate effectively with clinical, operational, and technical teams.
Ideal Candidate
A proactive, organized IT professional who enjoys leading people, solving problems, and improving how technology supports healthcare operations. The successful candidate will balance technical knowledge with strong leadership skills and a commitment to exceptional end-user support.