Job Title: IT Support Specialist / Workstation Administrator
Company Name: Norbeck Technologies
Location: Fort Riley, KS (100% On-Site at Client Facility)
Job Type: Full-Time
Shift: Day Shift (Monday – Friday)
Clearance Level: Active Secret Clearance (Required)
Certification: Active CompTIA Security+ CE (DoD 8570.01-M / 8140 IAT Level II) (Required)
About Norbeck Technologies
Norbeck Technologies provides high-quality IT infrastructure support, cybersecurity, and administrative solutions to DoD and Federal Government agencies. We are seeking a reliable, customer-focused IT Support Specialist / Workstation Administrator to support the Army Transition Assistance Program (TAP) at Fort Riley, Kansas.
Job Summary
In this role, you will provide Tier 1 and Tier 2 IT support, manage workstation configurations, maintain Active Directory accounts, and resolve hardware and software issues to keep TAP operations and transition counseling computer labs running smoothly.
Key Responsibilities
- Desktop & Hardware Support: Provision, configure, troubleshoot, and maintain desktop PCs, thin clients, laptops, high-volume laser printers, and peripherals across the TAP facility at Fort Riley.
- User & System Administration: Manage user accounts, permissions, and security groups within Active Directory; assist staff and transitioning service members with CAC/PKI access and software issues.
- Operating System & Software Maintenance: Install, patch, and support Microsoft Windows Enterprise OS build standards, including Army Gold Master (AGM) configurations and DoD Secure Host Baseline (SHB).
- Network & Connectivity Troubleshooting: Diagnose local network connectivity, IP addressing, switch patch connections, and peripheral device interfaces.
- Ticketing & SLA Tracking: Log, update, and resolve service requests and technical incidents in a timely manner within the government ticketing system.
- Security & Compliance: Ensure all workstations comply with DoD cybersecurity guidelines, Army NetOps standards, and IAT Level II baseline requirements.
Required Qualifications
- Clearance: Must hold an Active DoD Secret Security Clearance at time of application.
- Certification: Active CompTIA Security+ CE (or equivalent DoD 8570.01-M / 8140 IAT Level II baseline certification).
- Experience: Minimum 2–4 years of desktop support, workstation administration, or helpdesk experience.
- Technical Skills:
- Microsoft Windows 10/11 Enterprise OS administration.
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- Active Directory user/computer account management.
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- Hardware diagnostic skills (desktops, printers, multi-function devices, scanners).
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- Basic networking concepts (TCP/IP, DNS, DHCP).
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- Soft Skills: Excellent customer service, strong written and verbal communication, and ability to work independently on-site.
Preferred Qualifications
- Prior experience supporting IT operations on a U.S. Army installation (preferably Fort Riley) or DoD enterprise environment.
- Familiarity with Army Gold Master (AGM) workstation builds and Army NetOps standards.
Compensation & Benefits
- Competitive salary based on experience
- Comprehensive Medical, Dental, and Vision coverage
- Paid Time Off (PTO) and paid Federal Holidays
- 401(k) Retirement Plan
How to Apply
Interested candidates holding an Active Secret Clearance and CompTIA Security+ CE certification should submit their updated resume directly through Indeed or via Norbeck Technologies' career portal.