Highlights
The Management Group is hiring an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch offices, and property locations. The right person will resolve issues efficiently, communicate clearly, maintain accurate ticket records, and make employees feel supported throughout the process.
Numbers & Facts
| Location | Vancouver, WA |
| Industry | Real Estate/Property Management |
| Company Size | 50 to 99 employees |
| Website | http://www.tmg-atl.com |
Description
IT Support Specialist
Location: Vancouver, WA
Pay: $25$32 per hour
The Management Group is hiring an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch offices, and property locations. This is a strong opportunity for someone with one to two years of help desk or desktop support experience who wants to expand their skills in a growing organization. We are looking for someone who is technically capable, patient, approachable, and able to explain solutions without overwhelming the person they are helping.
What Youll Do
- Resolve help desk tickets for login, software, printer, device, and connectivity issues
- Set up computers, workstations, software, and equipment for employees
- Create and disable user accounts, mailboxes, and basic Active Directory access
- Support Microsoft 365, Windows devices, mobile devices, and business applications
- Assist with employee onboarding and offboarding
- Maintain clear ticket notes and IT documentation
- Travel to company locations when an issue cannot be resolved remotely
What Were Looking For
- One to two years of help desk, desktop support, or related IT experience
- Experience with Windows and Microsoft 365
- Basic Active Directory and networking knowledge
- Strong communication and customer-service skills
- Ability to manage multiple tickets and priorities
- Willingness to travel between company locations
Preferred Qualifications
- Managed service provider experience
- CompTIA A+ and Network+ certifications, or equivalent hands-on experience
- Experience with ticketing systems, NinjaRMM, Automate, Azure, SharePoint, or Power Automate
- Familiarity with AppFolio, Adobe, Zoho, Caliber, or Timeslips
The right person will resolve issues efficiently, communicate clearly, maintain accurate ticket records, and make employees feel supported throughout the process. Apply today to join The Management Group.
About Company
The Management Group, LLC (TMG) is a full service real estate asset management provider. Comprised of professionals from the multifamily, retail, construction and development sectors, TMG is dedicated to leveraging technology and best practices across sectors to simplify every interaction between our service and the end customer.
In 2015, The Residential Group and Euramex National partnered to establish The Management Group, LLC (TMG), a full service management company built on 30 years of experience, systems and best practices. Combining the principles of an owner managed philosophy with the flexibility and innovation driven systems of a fee management organization, TMG is dedicated to finding new and creative ways of increasing the net return on investment to asset owners and investors while maintaining the health and viability of its managed assets for long term grown. With teams dedicated to both commercial, industrial, and multifamily assets, TMG leverages individuals experience from varying sectors to promote sustainable growth across all of its portfolios.
Guided by the principle that simpler is better,The Management Group's mission is to increase the core value of managed real estate assets by leveraging technology and innovation to streamline operations and improve the customer experience.