Travel to various company divisions and work locations to provide onsite technical support, address escalations, execute technology deployments, and support business operations. Collaborate with Level 1 support, infrastructure teams, application teams, and external vendors to resolve technical issues and restore services.
Numbers & Facts
Location
Union, NJ
Description
Job title: IT Support Specialist
Location: Union, NJ
Duration: 6+ Months
Description:
Responsibilities
Provide Level 2 technical support for desktops, laptops, mobile devices, peripherals, applications, and other end-user technologies.
Troubleshoot and resolve escalated incidents and service requests requiring advanced or onsite desktop support.
Install, configure, upgrade, and maintain hardware, software, operating systems, and productivity applications.
Support device deployments, hardware refreshes, equipment moves, additions, changes, and returns in accordance with asset management procedures.
Document troubleshooting steps, resolutions, and recurring technical issues in ticketing and knowledge management systems.
Collaborate with Level 1 support, infrastructure teams, application teams, and external vendors to resolve technical issues and restore services.
Travel to various company divisions and work locations to provide onsite technical support, address escalations, execute technology deployments, and support business operations.
Maintain flexibility to accommodate scheduled site visits, urgent onsite support requirements, and cross-divisional technology initiatives.
Follow established IT service delivery procedures, operational standards, and customer service guidelines.
Provide timely updates to management and end users regarding incident status, resolution progress, and outstanding issues.
Requirements
Role Expectations and Technical Competencies
Demonstrate a strong understanding of technical concepts, principles, practices, and procedures relevant to IT service delivery and end-user support.
Manage multiple projects of moderate complexity or contribute to specific components of larger projects.
Work independently on routine assignments, with general guidance for new or unfamiliar tasks.
Serve as a technical resource for less experienced team members and share knowledge to support team effectiveness.
Present technical findings, project updates, and results during team meetings as required.
Apply technical expertise, practical skills, and relevant training or certifications to resolve issues and support operational objectives.
Reporting and Interaction
Work under the guidance of a supervisor or project lead on assigned tasks and project components.
Collaborate primarily with colleagues within the job family, while coordinating with other technical teams as needed.
Seek technical guidance from supervisors, senior engineers, or other experienced technical personnel for complex issues.
Typically report to a manager and contribute to team and organizational objectives through individual technical expertise and execution.
Qualifications and Experience
Bachelor's degree with at least 5 years of relevant experience; or
Master's degree with at least 3 years of relevant experience.
Equivalent relevant work experience may be considered in lieu of a degree.
Relevant technical training and certifications are preferred, where applicable.