| Location | Vancouver, WA |
| Salary | $50,000–$60,000 Per Year |
At edgefi, we deliver exceptional managed IT and cybersecurity services to businesses. We pride ourselves on strong relationships, technical excellence, and a culture that values learning, ownership, and teamwork. We are growing and looking for motivated IT professionals who want to build a long-term career in an MSP environment.
The Tier 1 IT Support Specialist is an entry-to-junior-level role focused on frontline technical support and customer service. This position is ideal for someone who enjoys helping others, learning new technologies, and expanding their technical skill set in a fast-paced MSP environment.
Tier 1 IT Support Specialists are the first point of contact for clients, responsible for troubleshooting common issues, documenting work thoroughly, and appropriately escalating complex problems. This role offers hands-on exposure to Microsoft 365, networking, endpoint management, and security fundamentals, with clear growth paths to Tier 2 and Tier 3.
Serve as the first point of contact for client IT support requests via ticketing system, phone, and email
Troubleshoot and resolve common issues related to:
Windows and macOS workstations
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint basics)
Printers, peripherals, and basic networking connectivity
Perform user account management tasks in Microsoft 365 and Entra ID (password resets, MFA support, group membership, etc.)
Follow documented processes and standard operating procedures
Accurately document all work performed in the ticketing system
Escalate complex issues to Tier 2 or Tier 3 with clear troubleshooting notes
Assist with onboarding/offboarding tasks for client users
Participate in ongoing training and skill development
1–3 years of experience in IT support, help desk, or a similar role (MSP experience is a plus)
Basic understanding of:
Windows operating systems
Microsoft 365 fundamentals
Networking concepts (IP addressing, DNS, DHCP basics)
Strong customer service mindset with excellent communication skills
Ability to manage multiple tickets and prioritize effectively
Willingness to learn, accept feedback, and grow technically
Comfortable working in a client-facing, in-person environment
CompTIA A+ (or ability to obtain within 90 days)
Network+
Microsoft 365 Fundamentals AB-900 Or Ai-900
Security+
Clear career progression path from Tier 1 Tier 2 Tier 3
$5,000 annual training and professional development budget per employee
Opportunities to take courses and earn certifications, paid for by edgefi
100% healthcare coverage paid by edgefi for employees
401(k) matching up to 4%
Company-paid parking in a downtown Vancouver parking garage
Collaborative, supportive, and inclusive team environment
Coffee and snacks are provided in the office
2 weeks paid vacation+ paid holidays+ paid sick time (increases with tenure)
In-person position
$50,000 – $60,000 DOE
Submit your resume and a brief cover letter explaining why you are interested in starting or continuing your IT career with edgefi.Local candidates only need to apply.