IT Support Specialist / Systems Support

IT Support Specialist / Systems Support

Pay Range

$28 – $38 per hour ($58,000 – $79,000 per year)

Summary

Responsible for day-to-day desktop support and a range of systems administration tasks across the organization. Serves as the primary on-site technical resource for users, facility equipment, and several specialized systems. This position also supports non-IT tasks as needed and plays an active part in the overall operation and its success.

Key Responsibilities

•         Provide desktop, hardware, and software support for end users (passwords, printers, Microsoft 365, email, etc.)

•         Set up new computers and perform hardware troubleshooting and repairs

•         Set up and manage user accounts and permissions

•         Install and configure network access switches and other network devices

•         Perform user administration in the company ERP system

•         Manage the phone system (add/change users, provision handsets)

•         Support the access control system

•         Assist with time clocks (company and temp agency systems)

•         Support remote desktop access for users

•         Help vendors, remote users, and internal departments with connectivity and system access

•         Troubleshoot network-connected facility equipment (including refrigeration controllers)

•         Update and maintain computer and IT asset inventory

•         Coordinate with vendors to resolve technical issues

•         Support non-IT operational tasks as needed to contribute to the success of the operation

•         Provide occasional support to the secondary office location

•         Respond to after-hours and weekend issues as needed

•         Document processes and maintain system access information

•         Assist with testing, upgrades, and deployment of systems

•         Occasional travel to other company locations may be required (rare, and may include overnight stays)

Requirements

•         Strong hands-on desktop and hardware support experience

•         Strong working knowledge of Windows environments and Microsoft 365

•         Solid experience with networking, including installing and configuring switches and managing IP addressing

•         Experience supporting specialized systems (ERP, phone system, access control)

•         Strong troubleshooting and customer service skills

•         Ability to work independently on-site in a production environment

•         Sense of urgency and ability to prioritize and re-prioritize as situations change

•         Ability to work effectively with people at all levels of the organization

Education & Certifications

•         Education is a plus

•         Relevant certifications are a plus, including:

•         CompTIA A+

•         CompTIA IT Fundamentals (ITF+)

•         CompTIA Network+

•         CompTIA Security+

•         Google IT Support Certificate

•         Google Cybersecurity Professional Certificate

•         Microsoft 365 Fundamentals

•         Microsoft 365 certifications

•         Microsoft Security, Compliance, and Identity Fundamentals (SC-900)

•         ISC2 Certified in Cybersecurity (CC)

•         Cisco CCNA or equivalent networking certification

•         Any VoIP or systems administration certifications