IT Support Specialist

IT Support Specialist |Croell, Inc.

Founded in 1968 in a small town in Northeast Iowa, Croell, Inc. has quickly expanded into an industry leader across central North America. As a top concrete and aggregate multi-state supplier with more than 150 locations in the USA, we're dedicated to providing top-notch products and customer service. But our business doesn't stop there! We're also a leading concrete and asphalt paving contractor, dedicated to completing jobs efficiently and effectively. While we plan to continue to grow and expand, we maintain the family-owned core, small-town values, and strong work ethic that built the foundation of our success. Croell, Inc. offers excellent employment packages and training programs. Visit our website to learn more about our company and the career opportunities currently available at www.croell.com.

Job Type: Full-time (Travel between plant locations when needed)

Experience: 2 years minimum

Reports to: IT Manager, no supervisory responsibility

Wage: $50,000 - $60,000 annually (based on experience and qualifications)

Benefits/Incentives:

• Medical, Dental, Vision, Employee Assistance Program
• Company-Paid Short-Term Disability and Life Insurance
• Voluntary Life Insurance and Long-Term Disability
• Paid Time Off, Holiday, and Bereavement Pay
• 401(k) with Company Match
• $2000 Sign-On Bonus
• Annual Safety Incentive and Clothing Allowance

Job Summary:

The IT Support Specialist is a hands-on technical position responsible for installing, configuring, maintaining, and troubleshooting computer hardware, software, mobile devices, networking equipment, cameras, printers, and other technology used throughout Croell, Inc. This position provides both remote and on-site technical support and will travel to plant and office locations as needed to install equipment, diagnose issues, make repairs, and keep technology operating effectively. This position reports to the IT Manager and has no supervisory responsibility.

For more information regarding this position, contact Trent Parker at 641-229-8174.

Primary Responsibilities:

• Resolve field technical issues and troubleshoot hardware and software for many different devices.
• Help configure desktop software, thin clients and provide help desk support.
• Follow strict privacy standards and regulations when it comes to handling customer or employee information.
• Order computer equipment, ship and receive equipment and utilize asset tracking program.
• Hardware skills include: IP camera, router, PC, printer, cell phone, and tablet setup or installation.
• Assist with software security administration.
• Follow maintenance protocols to ensure systems are secure, up-to-date, and reliable for users.
• Professionally document, write and maintain IT procedures, processes, and policies.

Position Requirements:

• Minimum of 2 years of IT support, computer hardware, technical support, or related experience preferred.

• Hands-on experience installing, configuring, repairing, or troubleshooting computers and other technology equipment.

• General understanding of computer hardware, Windows operating systems, mobile devices, printers, and network connectivity.

• Comfortable using basic hand tools and physically installing or replacing technology equipment.

• Strong troubleshooting and problem-solving skills.

• Ability to work independently and prioritize multiple technical issues.

• Strong time-management and organizational skills.

• Detail-oriented with the ability to accurately document work and equipment.

• Excellent interpersonal and communication skills with the ability to professionally assist employees with varying levels of technical knowledge.

• Ability and willingness to travel to company locations as needed.

• Valid driver's license and acceptable driving record. (I'd include this if they're driving between locations.)

• Must consent to a pre-employment background check and drug test.

Physical Requirements

• Ability to reach below/at/above shoulders
• Pushing/Pulling/Twisting/Bending
• Sitting/Standing/Balancing
• Operate hand and foot controls
• Simple/Firm grasping/Pinching
• Ability to lift/lower/carry over 50 pounds
• Squatting/Stooping/Crouching/Kneeling/Crawling

Croell, Inc. is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate based on race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected under federal, state or local law in the programs or activities which it operates.

Croell, Inc. is an E-Verify participating employer.

Equal Opportunity Employer, including disabled and veterans.