IT Support Specialist (Split Shift)

Sparton is an innovative defense contractor headquartered in DeLeon Springs, Florida, with a rich heritage dating back to 1900. Renowned for our exceptional manufacturing capabilities, we specialize in producing high-quality sonobuoys critical to the United States' undersea warfare arsenal, enhancing national security against current and future adversaries. But we are more than manufacturers; we are problem solvers. Our team of dedicated engineers and skilled professionals tackles some of the most challenging issues in defense technology. Our expertise includes advanced research systems, maritime solutions, sophisticated sensor technologies and payload delivery capabilities.

Job Summary

The IT Support Specialist provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Responds to telephone, email and on-line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. May require an associate degree or its equivalent. Typically reports to a supervisor or manager.

Responsibilities and Tasks

• Provide technical (Help Desk) support to staff.
• Advise and help in implementation of technology for business use.
• Develop and support methods and procedures for synchronous technology adoption (video conferencing, Voice over IP, Chat).
• Develop and create documentation and support materials pertaining to computer troubleshooting and usage.
• Actively update, maintain and monitor all aspects of computer networks.
• Provide remote troubleshooting solutions to resolve technical issues to network and operating system outages.
• Work closely with other departments for collaborating IT projects.
• Train other staff and stakeholders on technical issues as needed.
• Provide technical support to web conferencing system users.
• Provide remote troubleshooting solutions for computer or operating system issues that affect course delivery.
• Light design and programming work related to file transfers or automated scripting.
• Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
• Develop and recommend cost effective technical system improvements.
• Operate a personal computer and manage servers using program applications appropriate to assigned duties.
• Other duties outlined.

Education, Experience, Licenses and Certifications

• 2-year degree from an accredited university in Computer Science, or related field OR a combination of education and relevant experience
• A minimum of 5 years of experience in IT including network repairs and analysis
• Experience with computer repairs and troubleshooting

Skills and Abilities

• U.S. Citizenship is required.
• Strong computer skills
• Ability to troubleshoot and diagnose problems
• Familiarity with both PC and Mac hardware and software
• Good customer service skills -
• Ability to communicate effectively

Travel and Physical Requirements

• Travel not required.
• The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. This job operates in a professional office environment and a manufacturing environment. The employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions in the plant. The noise level in the work environment may be loud.
• While performing the duties of this job, the employee is frequently required to sit, stand, talk, and communicate, use hands/finger, feel, and reach with arms. This position requires the ability to lift, bend or stoop as necessary up to 50lbs.

Benefits Highlights

Healthcare

• Robust medical, dental, vision, & disability coverage.
• Healthcare concierge to help you navigate your benefit selections.
• Virtual health solutions for physical therapy, menopause, and diabetes.
• Company paid Basic Life Insurance. Additional Life & AD&D Insurances are available.
• On-site wellness clinic.

Paid Benefits

• Competitive compensation.
• 401k program to plan for your future with company match 75% up to 8% plus 1% Employer contribution.
• Company Paid Time Off (Vacation and Sick).
• Paid parental leave.
• Adoption assistance.
• Fertility and family building assistance.

Additional Benefits

• Flexible work schedules available based on position:

• 9/80 schedule providing every other Friday off

• 5/8s

• 4/10s

• 3/12s

• Lifestyle spending account.

• Perks at work.

• Generous employee referral program.

• Tuition reimbursement.

• Voluntary benefits available: longer term care, legal, identity theft, pet Insurance, and many more options

These are highlights of Elbit America benefits. If there is a conflict with these highlights, company policy or benefits plan documents shall govern. Benefits are subject to change.

Equal Opportunity Employer/Veterans/Disabled

Accessibility

Sparton DeLeon Springs, LLC is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email us at Accessibility@Sparton.com

Disclaimer:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time. The job description is not a contract for employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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