Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.
Full-Time Employee Benefits & Compensation Overview
As a full-time employee of Contour, you are eligible for the following benefits and programs:
Insurance
- Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
401(k) Savings Plan
- Eligibility begins the first day of the month following your hire date.
- The Company offers a matching contribution up to 6% of your eligible compensation.
- Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
Paid Sick Leave
- Accrual of up to 56 hours of paid sick leave per year.
- Unused sick leave rolls over annually until your sick bank reaches 480 hours.
Vested Vacation Hours
- Eligible to receive vacation hours on January 1st following your hire date.
- These hours will be vested and available for use in accordance with Company policies.
Non-Revenue/Space Available (NRSA) Travel Privileges
- NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of active service.
Leaves of Absence
Eligible for various types of leave, including:
Medical Leave
Non-Medical Family Care Leave
Maternity and Paternity Leave
Personal Leave
Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.
Compensation Details
- Contour offers a competitive salary based on your prior work experience.
Equal Employment Opportunity
Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.
Accommodations
Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hr@flycontour.com.
Join Our Growing Team
Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.
Summary of Essential Duties
The IT Support Specialist position provides hands-on support for airport operations, aviation systems, cloud infrastructure, and emerging AI tools. This position will gain experience in real-world IT, automation, and AI integrations while directly impacting the operations of Contour.
Key Responsibilities
- Provide friendly, responsive IT support for end users across airport stations, hangars, and corporate offices.
- Diagnose and resolve hardware, software, peripheral, and network issues with attention to operational impact.
- Configure, deploy, and maintain laptops, desktops, and mobile devices in a Microsoft 365 / Azure Active Directory environment.
- Manage user onboarding and offboarding including account setup, access rights, group policy application, and license management.
- Support critical aviation systems including Quantum (MX/DCS), FOS/Portside, FL3XX, AirExpert, and company intranet resources.
- Assist with AI-powered tools, workflow automation, and integrations that improve productivity and operational efficiency.
- Support system integrations using APIs, automation tools, or cloud services.
- Maintain and troubleshoot VOIP systems, mobile devices, and network connectivity.
- Track, document, and resolve support requests using the IT Service Desk ticketing system.
- Collaborate with vendors and internal teams to resolve escalated issues with minimal operational disruption.
- Contribute to IT documentation, knowledge base articles, and process improvement initiatives.
- Provide after-hours or weekend support on a rotating or on-call basis as needed to support 24/7 flight operations.
- Perform other duties as assigned by leadership.
Work Environment
- Work occurs across airport stations, hangars, and corporate offices. The role may involve exposure to aircraft environments and operational areas.