IT Support Specialist

DomainTools is looking for a motivated IT Support Specialist to join our Information Technology team. We are a company with a vision of a safe, secure, and open Internet for everyone, and we are looking for a candidate who wants to contribute to that vision.

This position is part of a small team of highly motivated individuals who all wear multiple hats. This role will assist the Senior IT Engineer as the primary point of contact for DomainTools corporate IT. You will focus heavily on our employees' support needs with the technology that runs our business. This includes laptop management, SaaS application support, end user troubleshooting, audio/video system support, and inventory management.

As part of the Chief Information Security Officer's (CISO) team, you will be able to learn how Security and IT benefit from being closely aligned, and contribute to the implementation of the CISO's vision for a world class Information Security and IT Program. There will be opportunities to gain security skills and participate in incident response.

Core Job Responsibilities:

• Provide end user support for technology related issues, tracking support tickets in Jira.
• Provision employee laptops using manual and automated processes and mobile device management software.
• Manage the full account lifecycle process from creation to decommissioning; group management; assignment of applications.
• Provide user support and training on core business tools (Email, Chat, Wiki, etc.).
• Manage inventory, ordering, and shipping of technology supplies ensuring adequate stock available at all times and assets are tracked in the management tool.
• Develop and deliver training as needed to help employees adopt new technologies and best utilize our systems and infrastructure.
• Educate users on use of tools and infrastructure systems with a focus on advocacy for security and secure computing.
• Other duties as assigned.

Opportunities for Development:

• Log review - IDS/IPS, SIEM, EDR
• Phishing investigations and prevention
• Incident triage and response
• Update security runbooks