Work as part of a team providing end user helpdesk support for multiple customers. Share technical knowledge and help mentor fellow techs/team members wherever possible.
Numbers & Facts
Location
San Diego, California
Website
https://www.vetshired.us
Description
Roles and Responsibilities
Work as part of a team providing end user helpdesk support for multiple customers.
Perform hardware, software, and network troubleshooting.
Determine the best solution based on the issue and details provided by customers.
Track all work. Provide detailed and accurate descriptions.
Provide an excellent example of customer service.
Share technical knowledge and help mentor fellow techs/team members wherever possible.
Provide clients with one-to-one or one-to-many customer service & support as needed.
Direct unresolved issues/escalate to the next level of support personnel.
Identify and suggest possible improvements on procedures.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Qualifications
Professional work ethic
Motivated self-starter
Excellent customer service and communication skills
Willingness and ability to travel locally and on a regular basis
Strong desire to learn and understand our underlying software/systems/technology