Seeking an IT Support Specialist to join a growing team in San Antonio. This is an onsite role.
This
is an exciting opportunity for someone who enjoys solving problems, takes
initiative, and thrives in a hands on IT support environment. We are looking
for a proactive, dependable self starter who can provide excellent technical
support while helping the company continue to grow.
The
ideal candidate will have a strong background in Level 2 help desk support,
Microsoft technologies, hardware troubleshooting, and user administration.
What makes this opportunity especially
exciting? As the company
continues to expand, this position offers the potential to grow into a
leadership role, including the opportunity to supervise an additional IT team
member in the future.
What You Will Be Doing- Provide Level 2 technical
support to employees, troubleshooting hardware, software, network
connectivity, and user access issues.
- Serve as a primary point of
contact for IT support requests, ensuring timely resolution and excellent
customer service.
- Troubleshoot and support
Microsoft Windows operating systems, Microsoft 365, Office applications,
and other business software.
- Set up, configure, maintain,
and troubleshoot desktops, laptops, monitors, printers, and peripheral
equipment.
- Assist with user account
administration, access permissions, and security procedures.
- Support IT operations for
employees in San Antonio and Toronto, Canada.
- Troubleshoot warehouse
technology, including mobile scanning devices, label printers, and related
operational equipment.
- Assist with Microsoft Dynamics
365 Business Central, Microsoft NAV, and other company applications.
- Maintain accurate documentation
of IT requests, recurring issues, equipment changes, and resolutions.
- Work closely with the IT
Manager and other team members to identify opportunities to improve
systems and processes.
- Take ownership of technical
issues, proactively identifying solutions and escalating more complex
problems when necessary.
What We Are Looking For- 3 to 5 years of experience in
IT support, help desk, desktop support, or a similar technical support
position.
- Experience providing Level 2
technical support in a professional business environment.
- Strong working knowledge of
Microsoft Windows operating systems and Microsoft 365.
- Hands on experience
troubleshooting, maintaining, and upgrading computer hardware, laptops,
desktops, printers, and peripherals.
- Familiarity with user account
administration, permissions, and Microsoft server environments.
- Strong analytical and
troubleshooting skills with the ability to independently resolve technical
issues.
- Excellent communication and
interpersonal skills with a genuine desire to help others.
- Strong organizational skills
and the ability to prioritize multiple support requests.
- A proactive, self motivated
approach with the confidence to take initiative and follow through.
- Willingness and ability to
travel occasionally to Canada.
Additional Experience That Would Be a
Plus- Microsoft Dynamics 365 Business
Central or Microsoft NAV.
- Experience supporting warehouse
systems, handheld scanners, or mobile label printers.
- Familiarity with remote desktop
support tools and ticketing systems.
- Experience supporting employees
across multiple locations.
- Knowledge of IT security best
practices and system administration.
Why Consider This Opportunity?- Competitive salary of $60,000
to $70,000.
- Join a growing, established
company with a supportive team environment.
- Opportunity to take ownership
of IT support responsibilities and make a meaningful impact.
- Work with a variety of
technologies and business systems.
- Potential for career
advancement into a team leadership position as the company grows.
- Be part of an organization that
values initiative, collaboration, and professional development.
SANAN80