Computer Hardware, Computer Science, Computer Software, Customer Relations, Customer Support/Service, Desktop PC, Detail Oriented, Hardware Repair, Help Desk, IP (Internet Protocol), Identify Issues, Maintenance Services, Microsoft Product Family, Network System Hardware, Operating Systems, Operational Support, Operations, Problem Solving Skills, Software Configuration Management, Software Engineering, System Integration (SI), Technical Research, Technical Support, Telephone Skills, User Documentation
LOCATION
St. Paul, MN
POSTED
1 day ago
Overview
Calspan is seeking a motivated and customer-focused IT Support Specialist to support daily operations by ensuring employees have reliable access to the technology and systems they need to succeed. This role is responsible for assisting users with the installation, configuration, and operation of software, computer hardware, and network systems.
The IT Support Specialist plays a key role in troubleshooting technical issues and helping integrate systems into IP-based networks. This position requires strong problem-solving skills, attention to detail, and a commitment to delivering high-quality support across the organization.
Responsibilities
Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, email, and personnel requests for technical support. Maintain help desk log for all activities.
Instruct users in equipment, application and operating system functions, research and answer technical questions, and develop/update user manuals.
Perform and/or coordinate PC repair and maintenance with vendors; set up new or relocated computer equipment; maintain help desk logs; confer with vendor specialists to solve problems.
Remain current with system information, changes and updates. Confer with staff, users, and management to establish requirements for new systems or modifications.
Qualifications
Preferred Education / Experience:
Associates in Computer Science or related discipline
3+ years' experience in an engineering setting or;
A combination of education and experience equivalent to above
Preferred Knowledge / Ability:
Computer hardware and software, including applications and programming