IT Support Specialist

Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. We're seeking a versatile and enthusiastic support technician to set up and deploy hardware and software, as well as deliver top-notch end-user support. This role will work closely with our systems and data teams.

What you'll be doing:

• Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors
• Respond to, record, track, and resolve tickets using our helpdesk software-attention to detail is essential
• Monitor, triage, and assign Tier 1 helpdesk requests
• Maintain and update the internal IT knowledgebase
• Create documentation for new issues or deployments
• Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements
• Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse
• Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology
• Setup and tear down audio/visual equipment for company-wide events
• Assist with IT projects and other tasks as needed
• Research and present emerging technologies to the team

What you bring to the table:

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Previous experience in a helpdesk or IT support role, preferably 1-2 years. Warehouse IT support is a plus
• Basic understanding of computer hardware, software, and networking principles
• Familiarity with helpdesk software and ticketing systems
• Experience with provisioning and deploying computers
• Legendary customer service and deskside manner
• Ability to troubleshoot and resolve technical issues effectively and efficiently
• Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously
• Eager to embrace new technologies and adapt to changing IT environments