IT Support Specialist

NEW BRUNSWICK PUBLIC SCHOOLS

JOB DESCRIPTION

IT SUPPORT SPECIALIST

REPORTS TO:

Director of Technology

SALARY GRADE:

As per negotiated NBEA agreement

NATURE AND SCOPE OF JOB:

IT Support Specialists are responsible for installation, configuration, and testing of New Brunswick Public

Schools (NBPS) technology assets, responding to and resolving technology work orders, and

preventative maintenance of NBPS technology assets.

JOB QUALIFICATIONS:

Undergraduate degree or at least five years IT support experience.

Google Educator Level 1 certification desirable

ESSENTIAL JOB FUNCTIONS:

IT Support Specialist duties and responsibilities include but are not limited to:

Installation, configuration, and testing of technology assets including but not limited to PCs &

laptops, PC displays, LCD projectors, interactive whiteboards, printers, copiers, servers &

storage, network switches, routers, & controllers, network filters & firewalls, voice

communications components, electronic mail, and SMARTphones.

Installation, repair, and replacement of facility technology infrastructure including but not

limited to building wiring, building network connection ports, building wireless network

adapters, and building wireless antennas.

Responding to and resolving technology work orders as assigned by the supervisor. Work order

resolution includes but is not limited to re-installation, re-configuration, & re-testing of

technology assets, repair of or replacement of technology assets, and repair or replacement of

facility technology infrastructure.

Preventative maintenance as assigned by the supervisor.

All other reasonable duties and responsibilities as assigned by the supervisor.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as

computers, phones, photocopiers, filing cabinets and fax machines.

DATE REVISED: March 31, 2017

NEW BRUNSWICK PUBLIC SCHOOLS

JOB DESCRIPTION

PHYSICAL AND MENTAL DEMANDS, WORK HAZARDS:

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable

accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and

functions of the job. Unless reasonable accommodations can be made, while performing this job the staff member

shall:

1. Use strength to lift items needed to perform the functions of the job.

2. Sit, stand, and walk for required periods of time.

3. Speak and hear.

4. Use close vision, color vision, peripheral vision, and depth perception along with the ability to focus vision.

5. Communicate effectively, using proper grammar and vocabulary. American Sign Language or Braille may

also be considered as acceptable forms of communication.

6. Reach with hands and arms and use hands and fingers to handle objects and operate tools, computers,

and/or controls.

7. Works in standard office and school building environments.

8. Ability to work outdoors during outdoor student activities.

The Work Hazards described here are representative of those that must be met by an employee to

successfully perform the essential responsibilities and functions of the job and are not meant to be all

inclusive

.

1. Exposure to a variety of childhood and adult diseases and illnesses.

2. Occasional exposure to a variety of weather conditions.

3. Exposure to heated/air conditioned and ventilated facilities.

4. Exposure to a building in which a variety of chemical substances are used for cleaning, instruction, and/or

operation of equipment.

5. Function in a workplace that is usually moderately quiet but that can be noisy at times.

While performing the duties of this job, the employee is regularly required to talk or hear. This would require the

ability to lift files, open filing cabinets and bend or stand on a stool as necessary. This position requires the ability

to occasionally lift office products and supplies, up to 20 pounds.

New Brunswick Public Schools provides equal employment opportunities (EEO) to all employees and applicants for

employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to

federal law requirements, New Brunswick Public Schools complies with applicable state and local laws governing

nondiscrimination in employment in every location in which the company has facilities. This policy applies to all

terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,

transfer, leaves of absence, compensation and training.

DATE REVISED: March 31, 2017