Highlights
JPC Partners is looking for 2 nd (2pm – 10pm) and 3 rd (10pm – 6am) shift onsite Level I IT Support Specialists that will provide technical assistance and support to users experiencing hardware, software, or network issues. Monitor IT assets (such as computers, servers, network devices, and software licenses) to ensure availability, performance, and compliance with company policies.
Numbers & Facts
| Location | New Jersey |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2004 |
| Website | http://www.jpcpartners.com |
Description
JPC Partners is looking for 2nd (2pm – 10pm) and 3rd (10pm – 6am) shift onsite Level I IT Support Specialists that will provide technical assistance and support to users experiencing hardware, software, or network issues. This hands-on role is critical for ensuring the smooth operation of an organization’s IT systems and empowering employees to use technology efficiently.
Key Responsibilities
Key Responsibilities
- Respond to user inquiries and support requests regarding computer systems, software, and hardware.
- Diagnoses and troubleshoot technical issues, including hardware, software, network, and peripheral problems.
- Install, configure, test, maintain, monitor, and upgrade workstations, servers, printers, and related hardware and software.
- Monitor IT assets (such as computers, servers, network devices, and software licenses) to ensure availability, performance, and compliance with company policies.
- Track and manage the inventory of IT assets, including asset assignment, lifecycle status, and location.
- Provide remote and onsite support, including resolving incidents via phone, email, or ticketing systems.
- Maintain and update technical documentation, including issue logs and solutions.
- Enforce IT policies and procedures to ensure system security and compliance.
- Monitor system performance, conduct regular maintenance, and apply software patches and updates.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Assist with onboarding/offboarding processes for employees.
- Stay current with technological advancements and recommend improvements.
- Experience in IT support, help desk, or technical troubleshooting roles.
- Strong knowledge of PC operating systems (Windows, macOS), networking basics, hardware troubleshooting, and VOIP.
- Able to evaluate network performance and make necessary recommendations.
- Familiarity with ticketing systems, remote support tools, and IT asset management platforms.
- Proficient with SolarWinds platform.
- Excellent communication and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving and organizational skills.
- CompTIA A+, Network+, Security+ certification is desirable.
- Microsoft Certified Professional (MCP) desired.
- Warehouse or Logistics Industry experience desired.
About Company
JPC Partners
Founded in 2004, JPC Partners has established itself as a premier provider of top talent to employers throughout the Eastern United States from Start-ups to Fortune 500 companies.
Services
Retained Search
When it comes to executive searches, we know how important it is to find a partner who can understand your needs, recruit best-in-class talent, and work collaboratively towards a successful hire. With a deep understanding of our practice areas and solid, collaborative relationships with industry leaders, we drive top performance in the executive recruiting sector, delivering a better experience for both our clients and candidates.
Direct Hire Staffing
Focus on running your business while JPC handles the hiring process for you. We will evaluate the position; source qualified candidates; screen, interview, test and assess each one; and check backgrounds and references – all to ensure you hire a top performer.
Contract Staffing and Contract to Hire Staffing
Our clients can try out an employee on the job for a predetermined period of time, before making a full-time hiring decision. This allows our clients to evaluate the candidate in a true work setting to ensure a great fit.
JPC focuses on providing expert resources for each assignment based on your unique requirements developed through customer collaboration.
JPC is able to attract and retain technology experts and consultants through our sourcing network and data base built on over thirty years of business and information technology contacts including personal and professional referrals. We are able to attract and retain our IT consulting professionals with a compensation model that rewards excellence and places our consultants among the best paid in the industry while pricing our services at very competitive rates that provide value for our clients and keep our staff motivated.
JPC helps our clients place IT talent in the following and other areas:
- CEO / CTOs / CIOs / VPs of IT
- Application and Infrastructure Directors
- Project Managers
- Business Analysts
- Database Administrators
- Technical Writers
- Network Architects and Administrators
- Software QA / Testers
- Systems Architects
- Application Developers
- Application Architects
- Web Developers
- Data Warehousing
- Business Intelligence
- IT Auditors
- Network Engineers
- Programmer Analysts
- Mobile Application Developers
Temporary Staffing
Increase your workforce – without adding to your overhead. With JPC’s temporary staffing solutions, you’ll get the people you need, when you need them, to fill in for short- or long-term projects.